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AI voice agents for hotels, spas and hospitality

Answer guest calls day and night in the guest's language, take bookings and requests, and keep the front desk free for the guests in the lobby.

Hospitality is judged on the first call. AgentCalls answers guest enquiries about rooms, rates, spa slots and late check-out, takes bookings into your calendar or system, and routes in-stay requests to housekeeping or the concierge.

For holiday-home operators it handles check-in instructions, Wi-Fi questions and midnight lock-outs without waking anyone unnecessarily.

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The calls hotels, holiday homes, spas, salons and venues miss most

  • Front desk tied up on the phone while guests queue to check in
  • Night calls that wake the duty manager for a Wi-Fi password
  • Spa and salon bookings lost when the therapist cannot answer
  • Guests from a dozen countries, served in two languages at best

In the UAE and Saudi Arabia

Gulf hospitality serves regional guests who expect Arabic and international guests who expect English, around the clock and through Ramadan and Eid peaks. The agent switches language per caller and follows your seasonal hours.

Use a UAE or Saudi number for local guests and a UK or US number for international marketing, all answered by the same agent.

Use cases for hotels, holiday homes, spas, salons and venues

Use casesAfter-hours answeringEvenings, weekends and holidays: the agent answers in your tone, handles routine requests and escalates emergencies.
Use casesReservationsTable bookings, changes and large-party requests handled by phone while your floor staff look after the guests in the room.
Use casesEvent RSVPsFor launches, open days, weddings and conferences: the agent calls or answers guests, confirms attendance and dietary needs, and keeps the list current.
Use casesFeedback surveysThe agent calls customers after a service, asks a few questions in their language, records scores and comments, and flags unhappy customers for a human call.
Use casesFAQ answeringOpening hours, prices, directions, policies: the agent answers from the documents you give it, and admits when it does not know.
Use casesBilingual receptionThe agent greets in the language you choose, switches when the caller does, and sounds natural in both, with Gulf, Egyptian, Levantine or Standard Arabic voices.
Use casesOverflow callsWhen the queue grows, the agent takes the calls your team cannot reach, resolves the simple ones and schedules call-backs for the rest.

Tools hotels, holiday homes, spas, salons and venues connect

Google CalendarVerifiedCalendars & bookingGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration with email…Google SheetsVerifiedSpreadsheets & databasesGoogle Sheets is a cloud-based spreadsheet tool enabling real-time collaboration, data analysis, and integration with…SlackVerifiedMessaging & team chatSlack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their…WhatsAppMessaging & team chatEnables interaction with customers through the WhatsApp Business API for messaging and automation. Only supports…GmailVerifiedEmailGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with other G…NotionVerifiedProjects & tasksNotion centralizes notes, docs, wikis, and tasks in a unified workspace, letting teams build custom workflows for…

1,500+ tools

Questions, answered.

Does it connect to my property management system?

Systems available in the integrations catalogue connect in a click; others can receive bookings through a sheet, calendar or your API.

Can it handle in-stay requests?

Yes. Housekeeping, maintenance and concierge requests are posted to the right channel or logged as tasks, with the room number.

What languages?

English and Arabic today, with Gulf, Saudi, Egyptian and Levantine Arabic voices. Callers who mix both are understood.

Other industries

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