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Send and receive WhatsApp Business messages from your agent's calls.

Connect WhatsApp Business to AgentCalls and your agent can work with the customers who already message you there. During a call it can check your message templates, look up your business profile and phone number details, and find the right template for a follow-up. Only WhatsApp Business accounts are supported, not personal WhatsApp accounts. Sign in once from the AgentCalls dashboard and the connection is ready.

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What your agent can do with WhatsApp

  • Check which message templates are approved and available before sending
  • Look up your business profile details such as address, hours and website
  • Retrieve phone number details for the WhatsApp Business number you use
  • Find and retrieve media that customers sent to your WhatsApp number
  • Create or remove message templates when you need to update your messages

WhatsApp exposes 58 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks for a follow-up on WhatsApp

  1. Caller

    Hi, I called last week about the boiler service. Can you send me the details on WhatsApp?

  2. Agent

    Of course. Let me check which of our approved templates fits a service booking, then I'll send it to this number.

  3. Agent

    Done. You should see the service details and the price in WhatsApp now. Do you want a slot on Thursday?

Caller asks for your opening hours and address

  1. Caller

    Are you open on Saturday, and where exactly are you based?

  2. Agent

    We are open Saturday from 9 am to 2 pm. Our address is 48 Mill Road, Leeds. Would you like the map link sent to your WhatsApp?

  3. Caller

    Yes please, send it to this number.

  4. Agent

    Sent. You will have the address and the website link in your chat in a moment.

Agent sends a reminder after a missed appointment

  1. Agent

    Hello, this is Maya from Riverside Dental. We missed you at your cleaning this morning. Is this a good time to rebook?

  2. Caller

    Oh, sorry. Can you do next Tuesday at 3?

  3. Agent

    Tuesday at 3 pm is open. I have booked it and sent the confirmation to your WhatsApp.

How to connect WhatsApp

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect WhatsApp

    From Integrations in the dashboard, choose WhatsApp and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the WhatsApp actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Use cases that use WhatsApp

Use casesMissed-call recoveryWhen your line is busy or closed, the agent picks up, captures the request and alerts your team, so the caller never reaches your competitor.
Use casesOrder statusThe agent looks the order up by number or phone and reads back the shipping status, so your team stops answering the same question all day.
Use casesReservationsTable bookings, changes and large-party requests handled by phone while your floor staff look after the guests in the room.
Use casesReal-estate inquiriesPortal leads call at all hours. The agent answers listing questions, qualifies the buyer or tenant and books the viewing into the right agent's calendar.
Use casesEvent RSVPsFor launches, open days, weddings and conferences: the agent calls or answers guests, confirms attendance and dietary needs, and keeps the list current.
Use casesDelivery coordinationThe agent confirms delivery details with customers before the van leaves, reschedules missed deliveries and tells drivers what changed.

Industries

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Questions, answered.

Does it work during the call or after?

Both. Your agent can look up templates and business details while you are on the phone, and it can send WhatsApp messages during or after the call.

What do I need to connect WhatsApp?

A WhatsApp Business account and a sign-in to WhatsApp from the AgentCalls dashboard. Personal WhatsApp accounts are not supported.

Which plan includes WhatsApp?

Tool integrations, including WhatsApp, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with WhatsApp.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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