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Let your agent search Slack, look up people, and find the thread you need during a call.

Connect Slackbot and your agent can search messages and files across your workspace, browse channel and thread history, and find users and channels. It can also search direct messages and resolve a teammate by email address. Your agent keeps posting and reacting as the bot, so callers get answers and your team gets updates in the right place. Connect in one click from the AgentCalls dashboard.

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What your agent can do with Slackbot

  • Search messages and files across the whole Slack workspace
  • Browse channel and thread history to find past decisions and updates
  • Look up users and channels, including by email address
  • Search direct messages on behalf of the installing user
  • Post messages and add reactions in the right channel after a call

Slackbot exposes 100 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks for the status of a shipment

  1. Caller

    Hi, this is Dana Whitfield. Can you tell me if the pallet for my Leeds order has gone out yet?

  2. Agent

    Of course, Dana. Give me a moment while I check the operations channel.

  3. Agent

    It left the warehouse this morning on the 9:40 truck. The team expects it at your site on Thursday before noon.

  4. Caller

    Perfect, thank you. That's exactly what I needed.

Finding a past decision in a thread

  1. Caller

    Hey, I'm calling about the refund policy we agreed on last month. Do you have that?

  2. Agent

    Yes. Searching the support thread from last month. The team agreed to refund within five business days for orders under 200 dollars, and to flag larger ones to Marcus.

  3. Caller

    Great, can you send that to my email?

  4. Agent

    Sending it now to the address on your account. You should see it within a minute.

Outbound follow-up after a missed delivery

  1. Agent

    Hello, this is calling from Harbor Street Bakery. We're following up on the delivery that was scheduled for 8 am today.

  2. Caller

    Oh, I wasn't home. Can you try again tomorrow?

  3. Agent

    I can. I've found your address in the delivery channel and posted a note for the driver. Tomorrow's delivery is booked for 8 am.

  4. Caller

    Thanks, that works.

How to connect Slackbot

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Slackbot

    From Integrations in the dashboard, choose Slackbot and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the Slackbot actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Slackbot during the call or after it?

Both. During a call your agent can search Slack and look up people or channels in real time. After the call it can post a summary or add a reaction to the relevant message.

What do I need to connect Slackbot?

You need a Slack account with access to the workspace. Sign in to Slackbot from the AgentCalls dashboard with one click, and approve the permissions for your workspace.

Which plan includes Slackbot?

Integrations, including Slackbot, are included from the Growth plan.

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Put your agent to work with Slackbot.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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