Use cases

Appointment reminder calls that fill the slot when someone can't come

The agent calls tomorrow's appointments, confirms or rebooks, and frees the slot for the waiting list when a customer cancels.

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The problem

SMS reminders are cheap and widely ignored. A no-show still costs the full slot, and the receptionist only learns about it when the chair sits empty.

Phoning everyone the day before works, but nobody has the hours.

How the agent handles it

1
Each afternoon the agent reads tomorrow's appointments from your calendar and calls each customer in their language.
2
It confirms the time and location, answers preparation questions, and offers to reschedule if the customer hesitates.
3
Cancelled slots are offered to your waiting list, by call or message, within minutes.
4
The calendar is updated and your team starts the day knowing who is actually coming.

Example call

Agent
Hello, this is Bright Smile Dental reminding you of your cleaning tomorrow at 2:30 pm with Dr. Lina. Does that still work for you?
Caller
Oh no, I have a meeting then. Can I move it?
Agent
Of course. Dr. Lina also has tomorrow at 5 pm, or Thursday at 10 am.
Caller
Thursday at 10.
Agent
Moved to Thursday at 10 am. Your 2:30 tomorrow is released. See you Thursday.

What you get

No-show rates cut, often by half, compared with SMS alone
Cancellations turned into rebookings in the same call
Empty slots refilled from the waiting list automatically
A confirmed schedule on your team's screen each morning

Tools this use case connects to

Google CalendarVerifiedCalendars & bookingGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration with email…GmailVerifiedEmailGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with other G…OutlookCalendars & bookingOutlook is Microsoft's email and calendaring platform integrating contacts and scheduling, enabling users to manage…Google SheetsVerifiedSpreadsheets & databasesGoogle Sheets is a cloud-based spreadsheet tool enabling real-time collaboration, data analysis, and integration with…

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Industries

What it costs

This use case fits the Growth plan at $149/month, with 600 minutes and 3 phone numbers included included. Beyond that, calls cost $0.25/min for standard voices. No contracts. Integrations are included from the Growth plan.

See pricing

When does the agent call?

At the time you choose, for example between 4 and 7 pm the day before, and never on days you mark as quiet.

What if the customer doesn't answer?

The agent retries once and sends an SMS with the appointment details and a number to call back.

Can the customer confirm by pressing a key?

They simply say yes. The agent understands natural replies in English and Arabic, including "yes, but can I come ten minutes late".