Use cases
Missed-call recovery: every unanswered call becomes a lead
When your line is busy or closed, the agent picks up, captures the request and alerts your team, so the caller never reaches your competitor.
The problem
A plumber on a job, a lawyer in court, an agent at a viewing: the people who need the phone answered most are the ones who cannot answer it. Industry studies put the share of unanswered calls to small businesses between a quarter and a half.
Most of those callers do not leave a voicemail. They dial the next number on the list.
How the agent handles it
- 1
Set the agent to answer when you don't pick up within a few rings, when the line is busy, or outside your hours.
- 2
It explains that the team is with a customer, asks what the caller needs and takes their name, number and the best time to call back.
- 3
It posts an alert to your team chat or CRM with the summary, so whoever is free calls back first.
- 4
For urgent requests it can transfer to a mobile or send an SMS to the on-call person.
- 5
Every call is logged with a transcript, so nothing depends on a scribbled note.
Example call
- Agent
Thanks for calling Marwan Plumbing. The team is on a job right now, but I can take the details and have someone call you back. What's happening?
- Caller
Our kitchen tap won't stop running and there's water on the floor.
- Agent
I'm sorry to hear that. Turn the isolation valve under the sink clockwise if you can. What's your name and the address?
- Caller
Dina Mansour, Villa 12, Al Barsha 2.
- Agent
Thank you, Dina. I've marked this as urgent and the on-call plumber will call you within fifteen minutes.
What you get
- Callers get a human-sounding answer in two seconds instead of voicemail
- Your team gets the caller's name, number and need, not just a missed-call notification
- Urgent jobs are routed to whoever is on call, immediately
- A written log of every call you did not take, with recordings where enabled
Tools this use case connects to
What it costs
This use case fits the Starter plan at $49/month, with 150 minutes and 1 phone number included included. Beyond that, calls cost $0.25/min for standard voices. No contracts. Integrations are included from the Growth plan.
How does the agent know when to answer?
You choose: forward your existing number to your AgentCalls number on no-answer or busy, or publish the AgentCalls number and let the agent answer everything while transferring to you when needed.
Can I keep my existing number?
Yes. Forward it from your carrier, or port it to AgentCalls where supported.
Which plan do I need?
Missed-call recovery works on Starter. Add Growth for CRM and team-chat integrations.
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