Order status from a sheet
- Caller
I'm calling about order 5583. Has it shipped?
- Agent
Order 5583 shipped yesterday with Aramex, tracking ending 7719. It should arrive tomorrow before 6 pm.
Spreadsheets & databasesVerified
Google Sheets
Every call becomes a row. Every row can answer a caller.
Connect Google Sheets and your agent logs leads, orders and call outcomes as rows in the sheet you choose, with the columns you name. It also reads sheets: give it an order list, a price table or a delivery schedule and it looks up the matching row while the caller waits. No database, no developer.
What your agent can do with Google Sheets
- Append a row per call: name, number, request, outcome and anything else you ask it to capture
- Look up a row by order number, phone number or name and read the result aloud
- Answer from a price list, stock sheet or roster you already maintain
- Keep one sheet per agent or per campaign, so reporting stays simple
Google Sheets exposes 50 actions. You choose which ones the agent may use and whether each runs during or after the call.
Example calls
Logging a new lead
- Caller
I'd like a quote for solar panels on a villa in Dubai Hills.
- Agent
Happy to arrange that. May I take your name and the best time for a call-back?
- Caller
Omar Haddad, afternoons are best.
- Agent
Thank you, Omar. I've passed this to the sales team and someone will call you tomorrow afternoon.
Checking a roster
- Caller
Who's on call tonight for the warehouse alarm?
- Agent
Tonight it's Priya Nair. Would you like me to connect you to her or send her a message?
How to connect Google Sheets
- 1
Create your agent
Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.
- 2
Connect Google Sheets
From Integrations in the dashboard, choose Google Sheets and sign in with your account. Connecting takes one click and can be revoked at any time.
- 3
Choose the actions
In the agent editor, enable the Google Sheets actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.
Use cases that use Google Sheets
Use casesMissed-call recoveryWhen your line is busy or closed, the agent picks up, captures the request and alerts your team, so the caller never reaches your competitor.
Use casesOrder statusThe agent looks the order up by number or phone and reads back the shipping status, so your team stops answering the same question all day.
Use casesReservationsTable bookings, changes and large-party requests handled by phone while your floor staff look after the guests in the room.
Use casesReal-estate inquiriesPortal leads call at all hours. The agent answers listing questions, qualifies the buyer or tenant and books the viewing into the right agent's calendar.
Use casesClinic receptionAppointments, reminders, insurance questions and prescription follow-ups, handled in English and Arabic while your front desk looks after the patients in the waiting room.
Use casesRecruitment screeningThe agent calls applicants, asks your screening questions, records the answers and books interviews for the ones who pass.
Industries
- clinics and medical centres
- dental practices
- real-estate brokerages and developers
- restaurants and cafés
- e-commerce and online stores
- home services and trades
- logistics and delivery companies
- schools, universities and training centres
- recruitment agencies and HR teams
- garages, dealerships and car services
- hotels, spas and hospitality
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Questions, answered.
Does the lookup happen during the call?
Yes. Row lookups and appends run while the caller is on the line, typically in about a second.
How do I tell the agent which sheet and columns to use?
In the agent's instructions, in plain language: name the spreadsheet and tab and list the columns in order. The agent fills them the same way every time.
Can it update an existing row?
At launch the agent appends rows and looks rows up. Updates run from the post-call step for the actions you enable.
Which plan includes it?
Tool integrations are included from the Growth plan.
Verified by the AgentCalls team
Put your agent to work with Google Sheets.
Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.