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Airtable on the phone: your agent looks up, logs and updates records during the call.

Connect Airtable and your agent can work with your bases during a call. It can look up a customer or order, create a new record from what the caller says, add a comment to an existing record, or update a task status. Your team sees the changes in Airtable right after the call, with no copying from notes. Connect once from the AgentCalls dashboard and choose which bases and tables the agent can use.

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What your agent can do with Airtable

  • Look up records by name, email or order number while the caller waits
  • Create a new record in a table, such as a lead, booking request or support ticket
  • Update fields on an existing record, like status, due date or notes
  • Add a comment to a record so the team sees what was discussed on the call
  • Create multiple records at once when a caller submits several items

Airtable exposes 26 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound booking request logged in Airtable

  1. Caller

    Hi, I'd like to book a cleaning for my office on Thursday afternoon.

  2. Agent

    Happy to help. Can I get your name and the company name?

  3. Caller

    Dana Morales, Brightline Dental.

  4. Agent

    Thanks, Dana. I've added a booking request for Thursday afternoon to your schedule table and noted it for the team to confirm. You'll get a text once it's confirmed.

Order status lookup during a call

  1. Caller

    Can you check where my order is? The reference is ORD-4410.

  2. Agent

    Found it. Order ORD-4410 for Tom Ellis was packed this morning and is with the courier. Expected delivery is Friday.

  3. Caller

    Great. Can you add a note that I need it before noon?

  4. Agent

    Done. I've added your note to the order record so the warehouse team sees it.

Follow-up call updates a task

  1. Agent

    Hi, this is calling from Harbor Realty. I'm following up on the property viewing for 14 Oak Lane.

  2. Caller

    Yes, I can do Saturday at 10 instead of Friday.

  3. Agent

    Perfect. I've moved the viewing to Saturday at 10 and updated the task status to rescheduled. The agent team will confirm by email.

How to connect Airtable

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Airtable

    From Integrations in the dashboard, choose Airtable and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the Airtable actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Use cases that use Airtable

Use casesOrder statusThe agent looks the order up by number or phone and reads back the shipping status, so your team stops answering the same question all day.

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Questions, answered.

Does the agent work with Airtable during the call or after it?

Both. During a call your agent can look up records and create or update them while the caller is still on the line. You can also review every change in Airtable afterwards, including the comments it added.

What do I need to connect Airtable?

You need an Airtable account. Sign in to Airtable from the AgentCalls dashboard, then choose the bases and tables the agent can use. You can change or disconnect them at any time.

Which plan includes the Airtable integration?

Integrations, including Airtable, are included from the Growth plan.

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Put your agent to work with Airtable.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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