Use cases
Lead qualification: the right questions, asked on every call
The agent asks your qualifying questions, scores the answers and hands hot leads to sales with everything written down.
The problem
Inbound leads are expensive and perishable. When the call is answered by whoever is free, the questions vary, the notes are thin and the follow-up depends on memory.
Sales teams end up calling back everyone, including the people who were never a fit, while the best leads cool down.
How the agent handles it
- 1
You write the qualifying questions once: budget, timeline, location, size, decision maker, whatever matters in your business.
- 2
The agent asks them conversationally, adapts to the answers and never forgets one.
- 3
It creates or updates the contact in your CRM with the answers as fields, and tags the lead hot, warm or not a fit using the rules you set.
- 4
Hot leads trigger an immediate alert to sales, with the summary and a link to the recording; others get a polite follow-up email.
- 5
It can book the sales call on the spot, into the right rep's calendar.
Example call
- Caller
I'm interested in the two-bedroom units in the Marina project.
- Agent
Great choice. To point you to the right options: are you looking to live there or invest, and what budget range are you considering?
- Caller
Investment, up to about two million dirhams, and I'd want to complete this quarter.
- Agent
That fits two units we have available. Could I take your name and email so our investment advisor, Rania, can send you the floor plans? She can also call you today if you like.
- Caller
Yes, Khalid Nasser, khalid.n@example.com. Today after 4 works.
- Agent
Thank you, Khalid. Rania will call you after 4 pm today and the plans are on their way.
What you get
- Consistent qualification on 100% of inbound calls, 24/7, in English and Arabic
- CRM records filled with structured answers instead of free-text notes
- Sales time spent on the leads most likely to close
- Response time for hot leads measured in minutes, not days
Tools this use case connects to
What it costs
This use case fits the Growth plan at $149/month, with 600 minutes and 3 phone numbers included included. Beyond that, calls cost $0.25/min for standard voices. No contracts. Integrations are included from the Growth plan.
How do I define what makes a lead "hot"?
In plain language in the agent's instructions, for example "budget above 500k and timeline under 3 months". The agent applies the rule and records why.
Which CRMs are supported?
HubSpot and Zoho CRM are verified with voice-tuned actions. Pipedrive, Salesforce and 1,500+ other tools connect through the catalogue.
Can it qualify outbound leads too?
Yes. Trigger outbound calls through the API or a sheet of numbers and the agent runs the same questions.
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