1. Who we are

AgentCalls is operated by Entlaqa Project Management Services LLC ("AgentCalls", "we"). This policy explains what personal data we collect when you use agentcalls.net and the AgentCalls service, why we collect it, and the choices you have.

If you have questions, email privacy@agentcalls.net.

2. Data we collect

Account data: name, email address, company name, password hash or Google account identifier, locale and billing contact.

Billing data: plan, invoices and payment status. Card details are processed by Stripe and never reach our servers.

Service data: phone numbers you buy, agent configurations and instructions, knowledge files you upload, integrations you connect, and API keys you create.

Call data: caller and callee phone numbers, timestamps, duration, audio recordings where enabled, transcripts, AI-generated summaries, extracted fields, tool actions taken during the call and per-call cost.

Technical data: IP address, browser type, device information and usage logs, collected for security and to improve the service.

3. How we use data

To provide the service: routing calls, running your agents, storing call history and memory, sending summaries and invoices.

To operate the business: billing, fraud prevention, abuse detection, support and legally required records.

To improve the service: aggregate usage analytics and quality review. We do not use your call content to train third-party foundation models.

4. Call recordings and callers' data

Your agents may record and transcribe calls. You decide whether recording is enabled, per agent and per country, and your agent announces recording by default.

You are the controller of your callers' personal data; AgentCalls processes it on your instructions. You are responsible for providing notices and obtaining consent required in your jurisdiction and your callers' jurisdictions. See the Terms of service, section 6.

5. Sub-processors

We rely on carefully selected providers to deliver the service: Appwrite (hosting and database, Frankfurt, Germany), Twilio (telephony), Vapi (voice orchestration), Anthropic (language models), ElevenLabs and Cartesia (speech synthesis), Composio (integrations), Stripe (payments) and Resend (email). Each processes only the data needed for its function under a data processing agreement.

6. International transfers

Data is stored in the European Union. Some sub-processors operate in the United States under standard contractual clauses or equivalent safeguards.

7. Retention

Recordings are kept for 90 days and transcripts for one year by default; you can shorten these in your settings or delete calls at any time. Account and billing records are kept as long as your account exists and as required by law.

8. Your rights

Depending on where you live, you may have the right to access, correct, export, restrict or delete your personal data, and to object to certain processing. You can exercise most of these rights from your dashboard, or by emailing privacy@agentcalls.net. You may also complain to your local data protection authority.

9. Security

Data is encrypted in transit and at rest. Access is limited to staff who need it, protected by multi-factor authentication and logged. API keys are stored hashed and webhooks are signed.

10. Cookies

We use strictly necessary cookies for sign-in and to remember your language. We do not use advertising cookies on agentcalls.net.

11. Changes

We will post any changes on this page and, for material changes, notify account owners by email.