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AI voice agents for e-commerce and online stores

Answer "where is my order?" with the real status, triage returns and complaints into tickets, confirm deliveries and win back lapsed customers.

Online stores have a phone number because customers insist on one, and then dread it ringing. Most calls are order status, returns and delivery questions that the data already answers. AgentCalls connects to your store and answers them, sending tracking links by SMS and opening tickets for the rest.

On sale days and during launches it absorbs the spike; afterwards it calls customers who have gone quiet with a relevant offer.

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The calls online stores and direct-to-consumer brands miss most

  • Order-status calls interrupting the team packing orders
  • Support tickets created from calls with no useful detail
  • Cash-on-delivery orders failing because the address was wrong
  • Peak-season volume that no temp hire can cover in time

In the UAE and Saudi Arabia

Cash on delivery and address confirmation calls are a Gulf speciality: the agent confirms the address with a landmark and the time window before dispatch, in Arabic or English.

Serve KSA and UAE customers from a local number with an Arabic voice they trust, while your team works in English.

Use cases for online stores and direct-to-consumer brands

Use casesOrder statusThe agent looks the order up by number or phone and reads back the shipping status, so your team stops answering the same question all day.
Use casesSupport triageThe agent answers common questions itself and turns the rest into well-formed tickets, routed to the right queue.
Use casesDelivery coordinationThe agent confirms delivery details with customers before the van leaves, reschedules missed deliveries and tells drivers what changed.
Use casesCustomer win-backThe agent calls lapsed customers with a personal, relevant offer, books them back in and tells you why the others left.
Use casesOverflow callsWhen the queue grows, the agent takes the calls your team cannot reach, resolves the simple ones and schedules call-backs for the rest.
Use casesPayment remindersThe agent calls customers with overdue invoices, confirms the amount, takes a promise to pay or sends a payment link, and records the outcome in your books.

Tools online stores and direct-to-consumer brands connect

ShopifyE-commerce & paymentsShopify is an e-commerce platform. This toolkit is GraphQL-first for new Admin API automations while retaining legacy…ZendeskCRM & salesZendesk provides customer support software with ticketing, live chat, and knowledge base features, enabling efficient…Google SheetsVerifiedSpreadsheets & databasesGoogle Sheets is a cloud-based spreadsheet tool enabling real-time collaboration, data analysis, and integration with…WhatsAppMessaging & team chatEnables interaction with customers through the WhatsApp Business API for messaging and automation. Only supports…KlaviyoEmailKlaviyo is a data-driven email and SMS marketing platform that allows e-commerce brands to deliver targeted messages…StripeE-commerce & paymentsStripe offers online payment infrastructure, fraud prevention, and APIs enabling businesses to accept and manage…

1,500+ tools

Questions, answered.

Which store platforms connect?

Shopify directly; other platforms through the catalogue or via an order sheet or API your store exports.

Can it process a return?

It explains your policy, starts the return where your tools expose an action, and otherwise logs a ticket with the order attached.

How does pricing scale with volume?

Plans include minutes; beyond that you pay per minute from a prepaid wallet. Concurrency scales from 2 lines on Starter to 15 on Scale.

Other industries

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