Use cases
Customer win-back calls to the people who stopped coming
The agent calls lapsed customers with a personal, relevant offer, books them back in and tells you why the others left.
The problem
Every business has a list of customers who used to come and quietly stopped: the car owner who skipped a service, the patient overdue for a cleaning, the diner who has not booked since spring. Winning one back costs a fraction of acquiring a new one.
Nobody calls them because it feels like cold calling and there is never a quiet afternoon.
How the agent handles it
- 1
Export the lapsed list from your CRM or sheet, with the last visit and what they bought. The agent calls at a polite hour.
- 2
It refers to the last visit naturally, asks how things are, and offers the incentive you choose: a service reminder, a seasonal check, a returning-customer offer.
- 3
Interested customers are booked straight into your calendar; the booking appears in the CRM.
- 4
Those who decline are asked, gently, why. The reasons are summarised for you: moved away, price, bad experience, chose a competitor.
Example call
- Agent
Hello, Mr. Karim? This is the service team at Al Noor Motors. You had your Camry serviced with us last March and it's due again. Would you like to book it in?
- Caller
Oh, right. What does it cost now?
- Agent
The 60,000-kilometre service is 890 dirhams, and returning customers get a free wash and a courtesy car this month. We have Saturday at 9 or Monday at 8.
- Caller
Saturday 9 works.
- Agent
You're booked for Saturday at 9 am. We'll text you the confirmation and the courtesy-car details.
What you get
- A measurable share of lapsed customers rebooked each month
- Honest churn reasons collected from the people who said no
- Bookings and notes written to your CRM automatically
- Campaigns that run in the background while your team serves today's customers
Tools this use case connects to
What it costs
This use case fits the Growth plan at $149/month, with 600 minutes and 3 phone numbers included included. Beyond that, calls cost $0.25/min for standard voices. No contracts. Integrations are included from the Growth plan.
Do customers find these calls intrusive?
They are short, personal and relevant, and the agent respects a no immediately. You control the hours and the frequency, and the agent never calls anyone who opted out.
How do I start a campaign?
Upload a sheet or select a CRM segment, choose the agent and the window, and start. The API and webhooks let you automate it.
What about consent rules for marketing calls?
Rules differ by country. Call only customers who have a relationship with you and have not opted out, and check local requirements.
Related use cases
Give your business a voice that never sleeps.
Set up your first agent in minutes. Free to start, no card needed.