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Mailchimp

Mailchimp actions for your phone agent. Add contacts, send campaigns, and check results on live calls.

Connect Mailchimp to your AgentCalls agent and it can work with your audiences and campaigns while it talks to customers. A caller can ask to join your mailing list, and the agent adds them to the right audience with their details. Your agent can also create and launch a campaign from a template, or check how your last send performed. Connect with one click by signing in to Mailchimp from the AgentCalls dashboard. Mailchimp's 274 actions are available, so your agent can handle what your team needs on the phone.

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What your agent can do with Mailchimp

  • Add and update contacts in your Mailchimp audiences during a call
  • Look up a subscriber and report their status or tags
  • Create campaigns and automations from your existing templates
  • Report open and click performance for recent campaigns

Mailchimp exposes 274 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller joins the mailing list

  1. Caller

    Hi, I stopped by your store last week. Can I get your updates by email?

  2. Agent

    Of course. What's the best email address for you, and what's your first name?

  3. Caller

    It's dana.reyes@gmail.com. My name is Dana.

  4. Agent

    Thanks, Dana. You're on the list now, and you'll get our next newsletter this Thursday.

Checking a recent campaign

  1. Caller

    Did the spring sale email go out yesterday? How did it do?

  2. Agent

    It did. It was sent to 2,340 subscribers at 9:00 AM. The open rate is 31 percent, and 214 people clicked through.

  3. Caller

    That's better than last spring. Can you send a reminder to people who didn't open it?

  4. Agent

    I can set that up as a follow-up campaign for Friday at 10:00 AM. Should I go ahead?

Outbound reminder for a new menu

  1. Agent

    Hello, this is Sam from Harbor Bistro calling about our new autumn menu. Is this Mr. Ahmed?

  2. Caller

    Yes, speaking.

  3. Agent

    We have a new menu starting this weekend. I've added a welcome email with the menu to your inbox. Would you like a table this Saturday?

  4. Caller

    Sure, make it for two at seven.

How to connect Mailchimp

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Mailchimp

    From Integrations in the dashboard, choose Mailchimp and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the Mailchimp actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Use cases that use Mailchimp

Use casesCustomer win-backThe agent calls lapsed customers with a personal, relevant offer, books them back in and tells you why the others left.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can add contacts, look up subscribers, and report campaign results while the caller is on the line. It can also queue follow-up tasks that run after the call ends.

What do I need to connect Mailchimp?

You need a Mailchimp account and permission to sign in. In the AgentCalls dashboard, choose Mailchimp and sign in with one click. You don't need to copy any keys or settings.

Which plan includes Mailchimp?

Integrations, including Mailchimp, are included from the Growth plan and above.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Mailchimp.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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