1. Agreement

These terms are a contract between you (the organisation that opens an account) and Entlaqa Project Management Services LLC ("AgentCalls"). By creating an account you accept them. If you accept on behalf of a company, you confirm you have authority to do so.

2. The service

AgentCalls lets you buy phone numbers, configure AI voice agents, place and receive calls, and connect third-party tools. We may change features over time and will give reasonable notice of changes that materially reduce the service.

3. Accounts and security

Keep your credentials and API keys confidential. You are responsible for all activity under your account, including activity by your team members and agents you configure. Tell us promptly at security@agentcalls.net if you suspect unauthorised access.

4. Plans, wallet and payment

Plans are billed monthly or annually in advance through Stripe. Included minutes reset each period and do not roll over. Usage beyond your plan is drawn from your prepaid wallet at the published per-minute rates; wallet credit is non-refundable except where required by law and does not expire while your subscription is active. Phone numbers are billed monthly until released. Prices exclude taxes, which are added where applicable.

5. Phone numbers

Numbers are provided by our carrier partners and remain subject to their rules and local regulation. Some countries require identity and address documents before activation, and reviews can take several business days. Numbers released by you may not be available again. We may reclaim numbers that are used in breach of these terms or carrier policy.

6. Call recording and consent

Recording, transcription and automated analysis of calls are subject to laws that vary by country and state, and some require all parties to consent. AgentCalls provides the tools: a recording announcement that is on by default and configurable per agent and country, and the ability to disable recording.

You are solely responsible for deciding whether to record, for providing the notices and obtaining the consents required where you operate and where your callers are, and for honouring do-not-call and calling-hours rules for outbound calls. AgentCalls is not your legal adviser and makes no representation that a particular configuration is lawful in your jurisdiction.

7. Acceptable use

You may not use AgentCalls to make unsolicited bulk calls, to impersonate people or organisations, to harass or deceive, to collect payment card data by voice, to provide emergency services, or in any way that breaks the law or carrier policy. We may suspend accounts that create risk for us, our carriers or the public, and will tell you why where we lawfully can.

8. Your content and data

You own your instructions, knowledge files, call recordings and transcripts. You give us the licence needed to process them to provide the service. Our Privacy policy describes how we handle personal data. You are responsible for having the rights to anything you upload.

9. Third-party services

Calls depend on carriers, speech and language-model providers and the tools you connect. Their outages and changes can affect the service. Your use of connected tools is governed by their own terms.

10. Availability and support

We aim for high availability but the service is provided "as is" and "as available" without warranties of uninterrupted operation. Support is by email for all plans and prioritised on Scale and Enterprise plans.

11. Liability

To the extent permitted by law, AgentCalls is not liable for indirect or consequential loss, lost profits or lost data, and our total liability for any claim is limited to the fees you paid in the twelve months before the event giving rise to it. Nothing limits liability that cannot be limited by law.

12. Termination

You can cancel any time from Billing; service continues to the end of the paid period. We may terminate for material breach after notice, or immediately for serious abuse. On termination numbers are released and you can export your data for 30 days before it is deleted.

13. Changes and governing law

We may update these terms with at least 14 days' notice by email for material changes. These terms are governed by the laws of the United Arab Emirates, and disputes are heard by the courts of Dubai, unless mandatory consumer law where you live provides otherwise.