Use cases

A bilingual receptionist: Arabic and English on the same number

The agent greets in the language you choose, switches when the caller does, and sounds natural in both, with Gulf, Egyptian, Levantine or Standard Arabic voices.

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The problem

In the UAE and Saudi Arabia a front desk takes calls in Arabic and English all day, often in the same conversation. Hiring staff who are fluent and warm in both is hard; a caller who is answered in the wrong language feels unwelcome.

Most voice assistants treat Arabic as an afterthought: robotic voices, literal translations, no dialect.

How the agent handles it

1
Pick a voice for each language from the gallery: Saudi, Gulf, Egyptian, Levantine or Modern Standard Arabic, and American or British English.
2
The agent greets in your default language and switches the moment the caller replies in the other, keeping the same personality.
3
Instructions and knowledge are written once; the agent applies them in both languages and uses culturally appropriate forms of address.
4
Summaries and transcripts are stored in the language of the call, with an English summary for your team if you prefer.

Example call

Agent
Good morning, Al Dana Legal, how can I help you?
Caller
السلام عليكم، أريد موعد استشارة في قضية عمالية.
Agent
وعليكم السلام ومرحبًا بك. استشارات القضايا العمالية مع المستشار فهد، وأقرب موعد الثلاثاء في الحادية عشرة صباحًا. هل يناسبك؟
Caller
يناسبني. وهل يتكلّم إنجليزي؟ زوجتي ستحضر معي.
Agent
نعم، المستشار فهد يتحدث العربية والإنجليزية بطلاقة. سجّلت الموعد وسأرسل التأكيد باللغتين إلى هذا الرقم.

What you get

Every caller greeted and served in their own language
One agent, one number, one set of instructions for both languages
Natural Arabic voices your customers are happy to talk to
No more missed Arabic-speaking callers on an English-only line

Tools this use case connects to

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1,500+ tools

Industries

What it costs

This use case fits the Growth plan at $149/month, with 600 minutes and 3 phone numbers included included. Beyond that, calls cost $0.25/min for standard voices. No contracts. Integrations are included from the Growth plan.

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Which Arabic dialects are available?

Modern Standard Arabic plus Gulf, Saudi, Egyptian, Jordanian and Levantine voices. Listen to all of them on the Voices page.

Does the agent understand mixed sentences?

Yes. Callers who mix Arabic and English, which is common in the Gulf, are understood and answered naturally.

Can I get a UAE or Saudi number?

Yes: UAE toll-free and geographic numbers and Saudi 800 numbers, after a short regulatory document step. Your Arabic agent can go live on a US or UK number meanwhile.

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