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Calendars & bookingVerified

Google Calendar

Callers book, move and cancel appointments while they are on the line.

Connect Google Calendar and your agent sees your real availability. It offers two or three free slots, books the one the caller picks, and finds or cancels an existing appointment when someone calls back. Every change lands on the calendar your team already watches, within a second of the caller saying yes.

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What your agent can do with Google Calendar

  • Check free slots between any two times before offering an appointment
  • Book an appointment with the caller's name, purpose and phone number
  • Find an existing booking by name or date to confirm or reschedule it
  • Cancel an appointment after the caller confirms, and offer a new time
  • Work in your calendar's time zone, so Gulf and UK callers hear the right hours

Google Calendar exposes 47 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

New appointment at a clinic

  1. Caller

    Hi, I'd like to see Dr. Rahman this week if possible.

  2. Agent

    Dr. Rahman has Wednesday at 10:30 and Thursday at 4:15 free. Would either of those work?

  3. Caller

    Thursday at 4:15, please. It's Sara Khalil.

  4. Agent

    Done, Sara. You're booked with Dr. Rahman on Thursday at 4:15. Should I send the confirmation to this number?

Rescheduling a call-back

  1. Caller

    I have something at 2 tomorrow but I can't make it anymore.

  2. Agent

    I see your 2 pm with James tomorrow. He is also free at 11 am and at 3:30. Which do you prefer?

  3. Caller

    3:30 is fine.

  4. Agent

    Moved to 3:30 pm tomorrow. Your original slot is cancelled.

After-hours booking

  1. Caller

    Are you open? I need a boiler service.

  2. Agent

    The office is closed now, but I can book the engineer for you. The next openings are Monday at 9 or Tuesday at 1.

  3. Caller

    Monday at 9.

  4. Agent

    Booked for Monday at 9 am. I'll add your address and the boiler model to the appointment.

How to connect Google Calendar

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Google Calendar

    From Integrations in the dashboard, choose Google Calendar and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the Google Calendar actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Use cases that use Google Calendar

Use casesAppointment bookingCallers hear real availability, pick a slot and get a confirmation, while your calendar updates itself.
Use casesAfter-hours answeringEvenings, weekends and holidays: the agent answers in your tone, handles routine requests and escalates emergencies.
Use casesReservationsTable bookings, changes and large-party requests handled by phone while your floor staff look after the guests in the room.
Use casesReal-estate inquiriesPortal leads call at all hours. The agent answers listing questions, qualifies the buyer or tenant and books the viewing into the right agent's calendar.
Use casesClinic receptionAppointments, reminders, insurance questions and prescription follow-ups, handled in English and Arabic while your front desk looks after the patients in the waiting room.
Use casesRecruitment screeningThe agent calls applicants, asks your screening questions, records the answers and books interviews for the ones who pass.

Industries

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Questions, answered.

Does the booking happen during the call?

Yes. Availability checks and bookings run while the caller is on the line, usually in under two seconds. Cancellations and reschedules happen mid-call too.

Which calendar does the agent use?

The Google account you connect from the dashboard. You can point each agent at a specific calendar, for example one per doctor, technician or branch.

Can it avoid double bookings?

It always reads free slots first and only offers times that are open, including buffer rules you describe in the agent's instructions.

Which plan includes it?

Tool integrations are included from the Growth plan.

Verified by the AgentCalls team

Put your agent to work with Google Calendar.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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