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Let your agent check availability and manage Apaleo bookings during calls.

Apaleo runs reservations, billing and daily operations for your property. Connect it to AgentCalls and your agent can look up units, check that a property exists, and keep your setup current while it talks to guests and staff. Connect in one click from the AgentCalls dashboard, and your agent works from the same live data you do.

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What your agent can do with Apaleo

  • Check whether a property, unit or unit group exists before answering a question about it
  • Look up unit attributes so the agent can describe rooms and features accurately
  • Create a new unit or unit attribute when a guest or manager asks for one to be added
  • Clone an existing property with its inventory and rate plans for a new location
  • Archive a property that is no longer live, with the right permissions in place

Apaleo exposes 29 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound question about a room type

  1. Caller

    Hi, do you have a unit with a balcony and a sea view for two guests?

  2. Agent

    Let me check the units at our Harbor property for you. Yes, we have a sea view unit with a balcony. Would you like me to note the dates you need?

  3. Caller

    Yes, the 14th to the 17th of March.

  4. Agent

    Thanks, Mr. Reed. I have that noted and I can pass it to the reservations team to confirm the booking.

Staff request to add a unit

  1. Caller

    This is Priya from the front desk. We have a new room, Suite 4B, that needs adding to the system.

  2. Agent

    Sure, Priya. I can create the unit now. Which property should it belong to, and do you want the balcony attribute added as well?

  3. Caller

    Harbor property, and yes, add the balcony.

  4. Agent

    Done. Suite 4B is created at Harbor with the balcony attribute. It is ready for bookings.

Follow-up call about a new location

  1. Agent

    Good morning, this is your AgentCalls assistant calling for Maria at Oakwood Lodge. We are setting up your second location, and I can clone your current property setup with its rates and inventory.

  2. Caller

    Yes, please go ahead and copy the Oakwood setup to the new site.

  3. Agent

    Understood. The new property is created with the same inventory and rate plans. I will let you know once the review is complete.

How to connect Apaleo

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Apaleo

    From Integrations in the dashboard, choose Apaleo and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the Apaleo actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up units and check records while the caller is on the line, and it can also make changes or follow-up calls after a conversation ends.

What do I need to connect Apaleo?

An Apaleo account with access to the properties you want to manage. Sign in to Apaleo from the AgentCalls dashboard and approve the connection. No technical setup is needed.

Which plan includes this integration?

Tool integrations, including Apaleo, are included from the Growth plan.

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Put your agent to work with Apaleo.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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