Start free

Let your phone agent book, check and manage Outlook calendar events during live calls.

Connect Outlook once from the AgentCalls dashboard and your agent can work with your calendar while it talks to callers. It can check availability, book appointments, move or cancel meetings and add contacts from the call. Your team sees every event in the same Outlook calendar they already use, so nothing needs to be re-entered.

Start freeSee pricing

What your agent can do with Outlook

  • Check free slots on your Outlook calendar and offer times to the caller
  • Book, reschedule or cancel appointments as the call goes on
  • Create a new calendar for a service line or location, kept separate from your main one
  • Save a new caller as an Outlook contact and attach them to the booking
  • Add an attachment such as a confirmation or intake form to an email thread

Outlook exposes 306 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound booking for a dental clinic

  1. Caller

    Hi, I'd like to book a cleaning sometime next week, ideally Wednesday morning.

  2. Agent

    Sure. I have Wednesday at 9:30 and 11:00 open. Which one suits you?

  3. Caller

    9:30 works. My name is Sarah Hill.

  4. Agent

    Thanks, Sarah. You're booked for Wednesday at 9:30 with Dr. Patel. I've added the appointment to the calendar.

Checking an existing meeting

  1. Caller

    Hi, I'm calling to check if my Thursday consultation is still on.

  2. Agent

    Let me look. Yes, you have a consultation with Mark Jensen on Thursday at 2:15 PM. Do you want to keep it?

  3. Caller

    Actually I need to move it to Friday.

  4. Agent

    Friday at 2:15 is free. I've moved the consultation to Friday and sent the updated invite.

Outbound reminder and reschedule

  1. Agent

    Hello, this is a call from Brightside Physio about your appointment tomorrow at 10:00 AM.

  2. Caller

    Oh, I forgot about that. Can we make it later in the afternoon?

  3. Agent

    Of course. I have 3:30 PM tomorrow open. Shall I switch you to that time?

  4. Caller

    Yes, please.

  5. Agent

    Done. You're now booked for tomorrow at 3:30 PM. See you then.

How to connect Outlook

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Outlook

    From Integrations in the dashboard, choose Outlook and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the Outlook actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Use cases that use Outlook

Use casesAppointment bookingCallers hear real availability, pick a slot and get a confirmation, while your calendar updates itself.
Use casesClinic receptionAppointments, reminders, insurance questions and prescription follow-ups, handled in English and Arabic while your front desk looks after the patients in the waiting room.
Use casesAppointment remindersThe agent calls tomorrow's appointments, confirms or rebooks, and frees the slot for the waiting list when a customer cancels.

Industries

Related integrations

Google CalendarVerifiedCalendars & bookingGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration with email…CalCalendars & bookingCal simplifies meeting coordination by providing shareable booking pages, calendar syncing, and availability management…CalendlyCalendars & bookingCalendly is an appointment scheduling tool that automates meeting invitations, availability checks, and reminders…Google SuperCalendars & bookingGoogle Super App combines all Google services including Drive, Calendar, Gmail, Sheets, Analytics, Ads, and more…ApaleoCalendars & bookingApaleo is a cloud-based property management platform handling reservations, billing, and daily operations for…DemioCalendars & bookingDemio is a webinar software for marketers, offering live and automated sessions, audience engagement tools, and…

All Calendars & booking integrations

Questions, answered.

Does the agent work with Outlook during the call or after it?

Both. During a call your agent can check availability and book or change events in real time. It can also log contacts and follow-up tasks once the call ends.

What do I need to connect Outlook?

You need a Microsoft account with access to the Outlook calendar you want to use. Open the AgentCalls dashboard, choose Outlook and sign in. The connection takes one click.

Which plan includes Outlook?

Tool integrations, including Outlook, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Outlook.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

Start freeSee pricing