Use cases
A clinic receptionist that never puts a patient on hold
Appointments, reminders, insurance questions and prescription follow-ups, handled in English and Arabic while your front desk looks after the patients in the waiting room.
The problem
Clinic phones ring in waves: Sunday morning after the weekend, right after school hours, and whenever a doctor runs late. Patients wait on hold, hang up, and the front desk apologises all day.
Every call that is not answered is a slot that may go unfilled, and a patient who may not come back.
How the agent handles it
- 1
The agent books, moves and cancels appointments per doctor, service and room, following your slot lengths and buffer rules.
- 2
It answers the routine questions: which insurers you accept, what to bring, directions, parking, opening hours, what a first visit costs.
- 3
It takes prescription-refill and results-ready callbacks as structured messages for the nurse.
- 4
Reminder calls the day before cut no-shows; a caller who cannot make it is rebooked on the spot.
- 5
Clinical questions are never answered; the agent takes a message or transfers to the nurse line.
Example call
- Caller
Good morning, I need to book my daughter for a check-up with the paediatrician.
- Agent
Good morning. Dr. Amal sees children on Mondays and Wednesdays. The next openings are Monday at 4:30 or Wednesday at 10. Which is better?
- Caller
Monday at 4:30. We're on Daman insurance, is that okay?
- Agent
Yes, we accept Daman. Please bring the card and your daughter's Emirates ID. Can I have her name and date of birth for the file?
- Caller
Maryam Saeed, 12 March 2019.
- Agent
Thank you. Maryam is booked with Dr. Amal on Monday at 4:30 pm. You'll receive a confirmation and a reminder on Sunday.
What you get
- No hold queue: every patient call answered on the first ring
- Fewer no-shows and more filled slots
- Insurance and logistics questions answered consistently
- Front-desk staff present for the patients in the room
Tools this use case connects to
What it costs
This use case fits the Growth plan at $149/month, with 600 minutes and 3 phone numbers included included. Beyond that, calls cost $0.25/min for standard voices. No contracts. Integrations are included from the Growth plan.
Does it work with my practice management system?
It books into Google Calendar or Outlook directly and connects to practice systems available in the integrations catalogue. Where a system has no integration, it can log requests to a sheet your team works from.
Is patient data safe?
Calls are encrypted, recordings and transcripts are kept under your retention settings, and you decide which data the agent may collect. See the privacy policy for details.
Will it give medical advice?
No. The agent is instructed not to answer clinical questions; it takes a message or transfers to a clinician.
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