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Gmail

Confirmations and follow-ups sent from your own mailbox, right after the call.

Connect Gmail and your agent writes the email you would have written: a booking confirmation, the price list a caller asked for, or a summary for a colleague. It can also search the mailbox for the caller's earlier messages, so it knows what was already promised. Emails go out from your address, not from a no-reply.

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What your agent can do with Gmail

  • Send a confirmation or the information the caller asked for, within a minute of hanging up
  • Save a draft for a human to review before anything goes out
  • Search the mailbox for the caller's previous emails and refer to them on the call
  • Copy a colleague on every email the agent sends for a given agent or topic

Gmail exposes 61 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Sending a quote

  1. Caller

    Can you email me your prices for a two-bedroom deep clean?

  2. Agent

    Of course. Which email should I use?

  3. Caller

    nadia.farouk@gmail.com.

  4. Agent

    Thanks, Nadia. The price list for a two-bedroom deep clean is on its way to that address.

Checking an earlier email

  1. Caller

    I emailed you last week about an invoice error and heard nothing.

  2. Agent

    I can see your email from the ninth about invoice 2041. I'm sorry nobody replied. I'll flag it to accounts now and you'll hear back today.

Draft for review

  1. Caller

    I'd like a formal letter confirming my contract end date.

  2. Agent

    I'll prepare that for the manager to sign off. You should receive it by email before the end of the day.

How to connect Gmail

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Gmail

    From Integrations in the dashboard, choose Gmail and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the Gmail actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Use cases that use Gmail

Use casesAppointment bookingCallers hear real availability, pick a slot and get a confirmation, while your calendar updates itself.
Use casesMissed-call recoveryWhen your line is busy or closed, the agent picks up, captures the request and alerts your team, so the caller never reaches your competitor.
Use casesAfter-hours answeringEvenings, weekends and holidays: the agent answers in your tone, handles routine requests and escalates emergencies.
Use casesReservationsTable bookings, changes and large-party requests handled by phone while your floor staff look after the guests in the room.
Use casesClinic receptionAppointments, reminders, insurance questions and prescription follow-ups, handled in English and Arabic while your front desk looks after the patients in the waiting room.
Use casesAppointment remindersThe agent calls tomorrow's appointments, confirms or rebooks, and frees the slot for the waiting list when a customer cancels.

Industries

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All Email integrations

Questions, answered.

Does the email send during the call or after?

After the call, from the post-call step, so the agent can include the full summary. Drafts and sends usually complete within a minute of the call ending.

Can I review emails before they go out?

Yes. Choose "create draft" instead of "send" for any agent and the email waits in your Drafts folder.

Which address do emails come from?

The Google account you connect. You can connect a shared mailbox such as bookings@ so replies reach the team.

Which plan includes it?

Tool integrations are included from the Growth plan.

Verified by the AgentCalls team

Put your agent to work with Gmail.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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