Use cases

Restaurant reservations taken during the dinner rush

Table bookings, changes and large-party requests handled by phone while your floor staff look after the guests in the room.

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The problem

The phone rings most when the restaurant is fullest. Hosts juggle a waiting list, a ringing phone and a guest asking for the bill, and the caller hears it ring out.

Each missed reservation call is a table that may sit empty, and a guest who books across the street.

How the agent handles it

1
The agent takes reservations against your capacity rules: covers per slot, table sizes, last seating, and closed days.
2
It asks for party size, time, name and number, notes allergies or occasions, and confirms by SMS.
3
Large parties and private-dining requests go to the manager with the details written down.
4
It answers the questions guests actually ask: menu, parking, dress code, whether you serve alcohol, and how to find you.

Example call

Caller
Hi, do you have a table for six tomorrow around 8?
Agent
Tomorrow at 8 is full, but I have 7:15 or 8:45 for six. Would either work?
Caller
8:45 is fine. It's a birthday, actually.
Agent
Lovely, I've noted the birthday. Can I take a name and number for the booking?
Caller
Yousef, this number.
Agent
You're booked, Yousef: six guests tomorrow at 8:45 pm. A confirmation is on its way to this number.

What you get

Every reservation call answered during service, in English and Arabic
Fewer empty tables and fewer overbookings, thanks to capacity rules
Special occasions and dietary notes captured for the kitchen
Hosts focused on the guests in front of them

Tools this use case connects to

Google CalendarVerifiedCalendars & bookingGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration with email…Google SheetsVerifiedSpreadsheets & databasesGoogle Sheets is a cloud-based spreadsheet tool enabling real-time collaboration, data analysis, and integration with…SlackVerifiedMessaging & team chatSlack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their…WhatsAppMessaging & team chatEnables interaction with customers through the WhatsApp Business API for messaging and automation. Only supports…GmailVerifiedEmailGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with other G…

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What it costs

This use case fits the Starter plan at $49/month, with 150 minutes and 1 phone number included included. Beyond that, calls cost $0.25/min for standard voices. No contracts. Integrations are included from the Growth plan.

See pricing

Does it work with my reservation system?

It books into Google Calendar or a sheet out of the box, and connects to reservation platforms available in the integrations catalogue.

Can it manage a waiting list?

Yes. When a slot is full it can offer to add the guest to a waiting list and call them back if a table frees up.

Can it take takeaway orders?

It can take simple orders and send them to your team by message; see delivery coordination for full order handling.