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Zendesk tickets created and looked up by your phone agent, during the call.

Connect Zendesk to your AgentCalls agent and it can work with your support desk while it talks to customers. It can look up an organization or account, create a ticket for a new issue, and pick up the details of an existing request so callers don't have to repeat themselves. Every action runs inside the call, so the record is in Zendesk before the caller hangs up. Connecting takes one click from the AgentCalls dashboard, and you choose which actions your agent can use.

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What your agent can do with Zendesk

  • Create a Zendesk ticket with the caller's name, contact details and issue as the call happens
  • Look up an existing organization or account before answering a question about a customer
  • Retrieve details on an open request so the agent can give a status update
  • Add a note to a ticket after a callback or follow-up call is finished

Zendesk exposes 456 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound: a customer reports a fault

  1. Caller

    Hi, our order from last week arrived with a cracked lid. I want to report it.

  2. Agent

    I'm sorry about that. Can I take your name and the email on your account?

  3. Caller

    It's Dana Morales, dana@brightcafe.co.uk.

  4. Agent

    Thanks, Dana. I've opened a ticket for the cracked lid and added a photo request. You'll get an email confirmation shortly.

Inbound: status check on an open ticket

  1. Caller

    I raised a request on Tuesday about a billing error. Has anyone looked at it?

  2. Agent

    Let me find that for you. The ticket is open and assigned to our billing team, last updated this morning.

  3. Caller

    Good. Can you add that I'm in a hurry?

  4. Agent

    Done. I've added a note to the ticket marking it as urgent for you.

Outbound: follow-up after a missed callback

  1. Agent

    Hello, this is calling from Harbor Dental about the support request you sent on Monday.

  2. Caller

    Oh yes, the appointment reminder emails keep going to my old address.

  3. Agent

    Thanks. I'll update the contact on your record and add a note to the ticket so the team can confirm the change.

How to connect Zendesk

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Zendesk

    From Integrations in the dashboard, choose Zendesk and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the Zendesk actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Use cases that use Zendesk

Use casesSupport triageThe agent answers common questions itself and turns the rest into well-formed tickets, routed to the right queue.

Industries

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can create tickets, look up records and add notes while the caller is on the line, so the work is recorded before the call ends. You can also set it to log follow-up tasks after a call finishes.

What do I need to connect Zendesk?

You need an active Zendesk account. Sign in to Zendesk from the AgentCalls dashboard with one click, then choose the actions your agent is allowed to use.

Which plan includes this integration?

Tool integrations, including Zendesk, are included from the Growth plan. Smaller plans can view the integration but cannot connect it.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Zendesk.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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