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CRM & sales

People Data Labs

Enrich company and person data with People Data Labs during every call.

Connect People Data Labs and your agent can look up and clean company details, standardize locations and schools, and enrich a caller's company or job title while the conversation is still going. Your agent can confirm a prospect's company before booking a demo, check firmographics like size and location, and tidy records after the call. Connect your People Data Labs account once from the AgentCalls dashboard and your agent can use these lookups in any call.

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What your agent can do with People Data Labs

  • Enrich a caller's company with firmographics such as employee count and location
  • Clean and standardize company names, websites and locations as the caller gives them
  • Suggest the correct spelling of a job title, skill or company during the conversation
  • Confirm a school or location a caller mentions before saving it to the record
  • Search person profiles by filters such as title, company and region for outbound calls

People Data Labs exposes 26 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Qualifying an inbound sales lead

  1. Caller

    Hi, I'm calling about your scheduling software. I'm Dana from Brightline Dental Group.

  2. Agent

    Thanks for calling, Dana. Let me check Brightline Dental Group. Are you based in Austin?

  3. Caller

    Yes, we have four clinics around Austin and about 60 staff.

  4. Agent

    Got it. I've noted that. I can book you a 20 minute demo with our team on Thursday at 2:30 PM. Does that work?

Confirming company details before a callback

  1. Caller

    Can you make sure you have our right company name? It's Harbor and Oak Logistics, not Harbour.

  2. Agent

    Thanks, I'll correct that. Looking up Harbor and Oak Logistics now. I see a company in Tampa with around 120 employees. Is that still accurate?

  3. Caller

    Almost, we're closer to 140 now.

  4. Agent

    Updated to 140. Our account manager will call you Monday morning at 9 AM Eastern.

Outbound follow-up for a pilot

  1. Agent

    Hi, this is calling for Marcus Reyes at Northgate Retail. Is this a good time for a quick check-in on your pilot?

  2. Caller

    Sure, we're going well. Can you tell me what's new?

  3. Agent

    We now support multi-location reporting. Would you like someone from our team to set that up this week?

  4. Caller

    Yes, send me a time options email.

How to connect People Data Labs

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect People Data Labs

    From Integrations in the dashboard, choose People Data Labs and enter the connection details from your People Data Labs account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the People Data Labs actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use People Data Labs during the call or after it?

Both. Your agent can run lookups and enrichment while the caller is on the line, and it can also clean up records after the call ends.

What do I need to connect People Data Labs?

You need an active People Data Labs account. Copy your credentials from its settings and add them in the AgentCalls dashboard under Integrations. You only do this once.

Which plan includes this integration?

Integrations, including People Data Labs, are included from the Growth plan.

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Put your agent to work with People Data Labs.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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