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Let your agent look up orders, check stock and create customers in Shopify, during the call.

Connect your Shopify store and your agent can work with your catalog and customers while it talks to callers. It can find an order and read its status, count product images, add a product to a collection, create a new customer record, or place an order for a caller who wants to buy by phone. Changes are saved to your store right away, so the next time someone checks, the data is current. Setup takes a few minutes with your own store credentials.

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What your agent can do with Shopify

  • Look up an order by number and tell the caller its status
  • Create a new customer record from details given on the call
  • Create an order for a caller who wants to buy by phone
  • Add a product to a custom collection or create a new collection
  • Check how many images a product has before you send new ones

Shopify exposes 315 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Phone order from a returning customer

  1. Caller

    Hi, I'd like to order two of the linen throws, the grey one, and ship them to my home address.

  2. Agent

    Happy to help. Can I get the email address on your account so I can find you?

  3. Caller

    It's dana.reyes@example.com.

  4. Agent

    Thanks, Dana. I have two grey linen throws ready. I'll create the order and send the confirmation to that email now.

Order status check

  1. Caller

    I placed an order last Tuesday, number 1048, and I want to know when it ships.

  2. Agent

    Let me pull that up. Order 1048 is paid and packed, and it left the warehouse this morning.

  3. Caller

    Great, so it should arrive by Friday?

  4. Agent

    The carrier estimates Friday, between noon and six. You'll get the tracking link by email.

New customer signup and collection update

  1. Caller

    I'm calling about the spring sale. Can you add me to your list so I hear about new arrivals?

  2. Agent

    Of course. What name and email should I use for the account?

  3. Caller

    Marcus Bell, marcus.bell@example.co.uk.

  4. Agent

    You're set up, Marcus. I also added the new spring jacket to the New Arrivals collection so it shows at the top.

How to connect Shopify

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Shopify

    From Integrations in the dashboard, choose Shopify and enter the connection details from your Shopify account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Shopify actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Use cases that use Shopify

Use casesOrder statusThe agent looks the order up by number or phone and reads back the shipping status, so your team stops answering the same question all day.
Use casesDelivery coordinationThe agent confirms delivery details with customers before the van leaves, reschedules missed deliveries and tells drivers what changed.

Industries

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All E-commerce & payments integrations

Questions, answered.

Does it work during the call or only after?

Both. Your agent can look up orders, create customers and place orders while the caller is on the line, and it can also run follow-up tasks after the call.

What do I need to connect Shopify?

You need a Shopify store and access to its settings to create credentials. Then sign in to the AgentCalls dashboard and connect the store under Tools. No developer work is required.

Which plan includes Shopify?

Integrations, including Shopify, are included from the Growth plan.

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Put your agent to work with Shopify.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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