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AI voice agents for logistics and delivery companies

Confirm addresses before dispatch, rebook failed deliveries, answer tracking calls and screen driver applicants, around the clock.

Every failed delivery is two trips and one unhappy customer. AgentCalls calls tomorrow's recipients to confirm the address, a landmark and the time window, answers "where is my parcel?" with live status, and rebooks a failed drop within the hour.

It also helps you hire: screening driver applicants for licence, visa status and availability in their own language, hundreds a day.

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The calls last-mile delivery, courier and freight companies miss most

  • Failed deliveries caused by wrong or vague addresses
  • Drivers wasting time calling customers who do not answer unknown numbers
  • A depot phone that is always busy
  • Driver recruitment drives that swamp the HR team

In the UAE and Saudi Arabia

Gulf addresses are landmark-based and many recipients prefer Arabic. The agent confirms the villa, the street and the landmark in the recipient's language and writes it on the driver's sheet.

Call from a recognised local number so recipients pick up, and set the windows around prayer times and the weekend.

Use cases for last-mile delivery, courier and freight companies

Use casesDelivery coordinationThe agent confirms delivery details with customers before the van leaves, reschedules missed deliveries and tells drivers what changed.
Use casesOrder statusThe agent looks the order up by number or phone and reads back the shipping status, so your team stops answering the same question all day.
Use casesRecruitment screeningThe agent calls applicants, asks your screening questions, records the answers and books interviews for the ones who pass.
Use casesSupport triageThe agent answers common questions itself and turns the rest into well-formed tickets, routed to the right queue.
Use casesAfter-hours answeringEvenings, weekends and holidays: the agent answers in your tone, handles routine requests and escalates emergencies.
Use casesOverflow callsWhen the queue grows, the agent takes the calls your team cannot reach, resolves the simple ones and schedules call-backs for the rest.

Tools last-mile delivery, courier and freight companies connect

Google SheetsVerifiedSpreadsheets & databasesGoogle Sheets is a cloud-based spreadsheet tool enabling real-time collaboration, data analysis, and integration with…SlackVerifiedMessaging & team chatSlack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their…WhatsAppMessaging & team chatEnables interaction with customers through the WhatsApp Business API for messaging and automation. Only supports…ShopifyE-commerce & paymentsShopify is an e-commerce platform. This toolkit is GraphQL-first for new Admin API automations while retaining legacy…Google MapsDeveloper & IT toolsIntegrate Google Maps to access location data, geocoding, directions, and mapping services in your application.AirtableSpreadsheets & databasesAirtable merges spreadsheet functionality with database power, enabling teams to organize projects, track tasks, and…

1,500+ tools

Questions, answered.

How does the agent get the delivery list?

From a sheet, your TMS or your store, connected through the catalogue or an API. It reads tomorrow's list each afternoon.

Can drivers use it too?

Yes. Drivers call the same line to report a failed drop or a changed address; the agent logs it and informs dispatch.

How many calls can it make at once?

Concurrency depends on your plan, from 2 lines on Starter to 15 on Scale and more on Enterprise. Evening confirmation runs are usually done in under an hour.

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