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Give your agent directions, distances and nearby places during every call.

Connect Google Maps and your agent can answer location questions while on the phone. It can find places near a caller, look up businesses by name, estimate travel time between addresses, and give directions to your premises. Once connected from the AgentCalls dashboard, these lookups run in the background of the call, so callers get accurate answers without being put on hold for long.

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What your agent can do with Google Maps

  • Find businesses and places by name or description during a call
  • Search for nearby places within a set radius of a caller's location
  • Estimate travel distance and time between two or more addresses
  • Give step-by-step directions to your office, site or service area
  • Share a map link by text message after the call

Google Maps exposes 20 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks how far they are from the office

  1. Caller

    Hi, I'm booking a visit. How long does it take to drive to your office from Brickell?

  2. Agent

    Sure. From Brickell it's about 11 minutes by car, roughly 4 miles. Would you like directions sent to your phone?

  3. Caller

    Yes please, and is there parking nearby?

  4. Agent

    I've sent the directions. There's a public garage two minutes away on SE 2nd Avenue, and street parking on weekdays is metered.

Finding a nearby supplier

  1. Caller

    I need a print shop that can do same-day banners. Anything close to Camden Town?

  2. Agent

    I found three print shops within a 15 minute walk of Camden Town. Crown Print on Parkway is the closest, about 6 minutes on foot, and it lists same-day service.

  3. Caller

    Perfect, can you text me the address?

  4. Agent

    Done. The address and a map link are on their way to your phone now.

Confirming travel time for a delivery

  1. Caller

    My driver is coming from the Dubai Marina warehouse. Can you tell me when he'll reach me in Jumeirah?

  2. Agent

    Based on current traffic, the drive from Dubai Marina to Jumeirah takes about 22 minutes. He should arrive around 3:40 pm.

  3. Caller

    Great, thanks. Can you leave a note that I'll be at the side entrance?

  4. Agent

    Noted. I've added the side entrance instruction to the delivery record.

How to connect Google Maps

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Google Maps

    From Integrations in the dashboard, choose Google Maps and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the Google Maps actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Use cases that use Google Maps

Use casesDelivery coordinationThe agent confirms delivery details with customers before the van leaves, reschedules missed deliveries and tells drivers what changed.

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Questions, answered.

Does the agent use Google Maps during the call or after it?

During the call. Your agent looks up places, travel times and directions while the caller is still on the line, and can send a map link or directions by text once the call ends or during it.

What do I need to connect Google Maps?

A Google Maps account you can sign in with. Open the AgentCalls dashboard, choose Google Maps under tools, and sign in. The connection takes one click.

Which plan includes this integration?

Integrations, including Google Maps, are included from the Growth plan.

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Put your agent to work with Google Maps.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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