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Connect Discord Bot so your agent can post to your server while it talks to callers.

Connect Discord Bot to AgentCalls with one click from the dashboard. During a call, your agent can post updates, alert your team channel, and log what a caller asked for, so staff see it in Discord without checking the phone log. Use it to flag urgent callers, share daily booking counts, or confirm that a message reached the right channel. Discord Bot offers 156 actions, and your agent uses the ones you enable.

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What your agent can do with Discord Bot

  • Post a message to a chosen Discord channel when a call ends
  • Alert your team channel when a caller asks for a manager or urgent help
  • Share booking or order summaries in a server channel
  • Look up a member or role to route a call to the right person
  • Send a follow-up note to a staff thread after an outbound call

Discord Bot exposes 156 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Urgent request flagged to the team

  1. Caller

    Hi, my delivery from yesterday still hasn't arrived and I need it today.

  2. Agent

    I'm sorry about that. I'll flag this to the operations team right now so someone calls you back within the hour.

  3. Caller

    Thank you. My name is Dana Holt, order 4471.

  4. Agent

    Thanks, Dana. I've posted it to the #urgent-orders channel with your order number and callback number.

Booking logged to the staff channel

  1. Caller

    Can I get a haircut with Marco on Saturday morning?

  2. Agent

    Marco has 10:00 and 11:30 open this Saturday. Which one works for you?

  3. Caller

    10:00 is perfect. The name is Sam Ortiz.

  4. Agent

    You're booked for 10:00 Saturday with Marco. I've posted the booking to the #bookings channel so the team sees it.

Outbound reminder with a staff note

  1. Agent

    Hello, this is a call from Riverside Dental to confirm your appointment tomorrow at 2:15 pm. Is that still good for you?

  2. Caller

    Actually I need to move it to Thursday.

  3. Agent

    No problem. I've noted the change in the front-desk thread on Discord, and someone will confirm Thursday's time with you shortly.

How to connect Discord Bot

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Discord Bot

    From Integrations in the dashboard, choose Discord Bot and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the Discord Bot actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Discord Bot during the call or after it?

Both. Your agent can post to Discord while the call is in progress, such as an urgent alert, or after the call ends with a summary. You choose which actions it can take.

What do I need to connect Discord Bot?

You need a Discord account with access to the server you want to use. Sign in to Discord Bot from the AgentCalls dashboard with one click, then pick the channels the agent may post in.

Which plan includes this integration?

Integrations, including Discord Bot, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Discord Bot.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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