Use cases

Feedback calls after the visit, with answers you can act on

The agent calls customers after a service, asks a few questions in their language, records scores and comments, and flags unhappy customers for a human call.

Start free Talk to us

The problem

Email surveys get single-digit response rates and attract the extremes. The customers who were mildly disappointed, the ones you could still keep, never tell you.

A short, friendly phone call gets honest answers, but it does not scale with staff.

How the agent handles it

1
After each visit, delivery or job, the agent calls at a sensible time and asks your three to five questions: a score, what went well, what could be better.
2
Answers are recorded as structured responses in your form tool or sheet, with the transcript attached.
3
Low scores trigger an alert so a manager can call back the same day, before the review goes online.
4
Happy customers can be invited to leave a public review, with a link sent by SMS.

Example call

Agent
Hi, this is Sarah from Oasis Car Care. You had your car detailed with us yesterday. Could I ask three quick questions about how it went?
Caller
Sure.
Agent
On a scale of one to ten, how happy are you with the result?
Caller
Eight. The interior was great but there was a smudge left on the windscreen.
Agent
Thank you, I've noted the windscreen. Would you like us to fix that free of charge this week?
Caller
That would be nice, yes.
Agent
I'll have the team call you to arrange it. Thanks for your honesty, it helps us a lot.

What you get

Response rates several times higher than email surveys
Specific, quotable feedback instead of a bare score
Service recovery the same day for unhappy customers
More public reviews from the customers who were pleased

Tools this use case connects to

GoogleformsForms & surveysGoogle Forms is a survey administration software that allows users to create and share online forms and surveys.TypeformForms & surveysBuild beautiful, interactive forms that people love to fill out. Collect data, accept payments, and integrate with your…Google SheetsVerifiedSpreadsheets & databasesGoogle Sheets is a cloud-based spreadsheet tool enabling real-time collaboration, data analysis, and integration with…JotformForms & surveysJotform is an online form builder that allows users to create and manage forms for various purposes, including data…HubSpotVerifiedCRM & salesHubSpot is an inbound marketing, sales, and customer service platform integrating CRM, email automation, and analytics…

1,500+ tools

Industries

What it costs

This use case fits the Growth plan at $149/month, with 600 minutes and 3 phone numbers included included. Beyond that, calls cost $0.25/min for standard voices. No contracts. Integrations are included from the Growth plan.

See pricing

Where do the answers go?

To Google Forms, Typeform, Jotform or a sheet through the integrations, and to your CRM if you connect one.

How long is the call?

Typically under two minutes. The agent keeps to your questions and thanks the customer.

Can customers opt out?

Yes, with a word. The agent records the preference so they are not called again.