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Forms & surveys

Googleforms

Connect Googleforms and let your agent look up and update your forms on live calls.

Connect your Googleforms account to AgentCalls and your agent can work with your forms during a call. It can check a Googleforms form to confirm what a caller needs to fill in, read recent responses to answer a question about a submission, and see whether a form is open for new answers. It can also publish or close a form, and add or change questions when you ask it to. Your team keeps full control: you choose which forms the agent can see and what it is allowed to change.

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What your agent can do with Googleforms

  • Read a Googleforms form and explain its questions to a caller
  • Look up a single response or the latest submissions in Googleforms
  • Check whether a form is published and accepting responses
  • Publish or close a Googleforms form when your hours or availability change
  • Create a new form or add questions to an existing one during a call

Googleforms exposes 10 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks about a registration form

  1. Caller

    Hi, I was trying to sign up for the spring workshop but the form link isn't working for me.

  2. Agent

    Sorry about that. Let me check the form for you. It's open right now, and it's still accepting sign-ups. Can I send you the link again by text?

  3. Caller

    Yes please, that would help.

  4. Agent

    Done. The spring workshop form closes Friday at 5 PM, so you have a few days left.

Lookup of a submitted response

  1. Caller

    I filled in the intake form last Tuesday. Did you get my request?

  2. Agent

    Let me look that up. I can see a response from you under the name Dana Whitfield, submitted last Tuesday at 2:14 PM.

  3. Caller

    Great. Does it show the date I picked for the fitting?

  4. Agent

    It does. You picked Thursday, March 12, at 10 AM. Would you like me to confirm that slot with the team?

Outbound reminder to close a survey

  1. Agent

    Hi Marcus, this is calling from the Harbor Dental office. The patient satisfaction survey closes at midnight tonight.

  2. Caller

    Oh, I haven't filled it out yet. Can I still do it tomorrow?

  3. Agent

    I can extend it for you. I'll keep the form open until Sunday, so you can finish it when you have a moment.

How to connect Googleforms

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Googleforms

    From Integrations in the dashboard, choose Googleforms and enter the connection details from your Googleforms account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Googleforms actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Use cases that use Googleforms

Use casesFeedback surveysThe agent calls customers after a service, asks a few questions in their language, records scores and comments, and flags unhappy customers for a human call.

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Questions, answered.

Does the agent work with Googleforms during the call or after it?

Both. During a call your agent can read forms, look up responses and check publish status in real time. You can also set it to run follow-up actions after the call ends.

What do I need to connect Googleforms?

You need a Googleforms account with access to the forms you want the agent to use. Sign in from the AgentCalls dashboard, open the Googleforms integration in Tools, and connect your account. You control which forms and actions are allowed.

Is Googleforms included in my plan?

Integrations are included from the Growth plan. Googleforms is available on Growth and higher plans, along with the other connected tools.

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Put your agent to work with Googleforms.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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