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CRM & sales

Simplesat

Capture customer feedback and CSAT scores by phone with Simplesat and AgentCalls.

Connect Simplesat to your AgentCalls number and your voice agent can create or update customers during a call, so every caller is on record before they hang up. It can also look up team members and route a follow-up, keeping your feedback data in step with what was said on the phone. Connect with your own Simplesat credentials from its settings, and the agent works within the tools you already use.

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What your agent can do with Simplesat

  • Create or update a customer in Simplesat during the call, matched by email address
  • Create or update team members so feedback can be tied to the right person
  • Record a caller's name and contact details without manual entry afterwards
  • Keep CSAT and survey data current with what customers tell your agent

Simplesat exposes 8 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound caller asks to join the feedback list

  1. Caller

    Hi, I'd like to get updates from you about our service review. My email is dana.reyes@brightleafdental.com.

  2. Agent

    Of course. May I have your first and last name, please?

  3. Caller

    Dana Reyes.

  4. Agent

    Thanks, Dana. I've added you as a customer, so you'll receive the next survey by email.

Customer gives feedback after a repair visit

  1. Caller

    The technician was great, but the appointment ran about forty minutes late.

  2. Agent

    Sorry about the wait. I'll note that in your record. What's your email so I can match you to the job?

  3. Caller

    It's tom.okafor@northgatehvac.co.uk.

  4. Agent

    Got it. Your feedback is saved against your account, and the team will see the delay alongside your comments.

Team lead onboarding a new support rep

  1. Caller

    I need to add a new rep to the feedback system. Her email is leila.haddad@sunridgeclinic.ae.

  2. Agent

    Understood. What are her first and last names?

  3. Caller

    Leila Haddad. She starts Monday.

  4. Agent

    Done. Leila is now a team member in Simplesat, so her name will show on customer surveys she handles.

How to connect Simplesat

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Simplesat

    From Integrations in the dashboard, choose Simplesat and enter the connection details from your Simplesat account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Simplesat actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the integration work during the call or after it?

Both. Your agent can create or update customers and team members while the call is live, and it can also act on information collected after the call ends.

What do I need to connect Simplesat?

You need an active Simplesat account. Enter your own Simplesat credentials from its settings into the AgentCalls dashboard. You do not need a developer setup.

Which AgentCalls plan includes this integration?

Simplesat is included from the Growth plan. Sign in to the AgentCalls dashboard to choose your plan and connect the tool.

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Put your agent to work with Simplesat.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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