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Let your agent pull survey results and capture new responses during calls.

Connect SurveyMonkey to AgentCalls with your own credentials and your agent can work with your surveys while it talks to customers. It can look up a survey, check how many people have responded, and read back collector status. It can also create a new survey from a title your caller gives, or find a contact and add them to a group. Everything runs from the tools you already use, so your survey data stays in your SurveyMonkey account.

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What your agent can do with SurveyMonkey

  • Look up a survey and read back its status and response count during a call
  • Browse recent responses for a specific survey before answering a customer
  • Find a contact and add them to a group, or retrieve their details
  • Create a new survey from a title the caller gives you

SurveyMonkey exposes 22 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer asks about survey results

  1. Caller

    Hi, I ran a customer satisfaction survey last month. Can you tell me how many people have answered so far?

  2. Agent

    Of course. Which survey is it, the one titled Customer Satisfaction Q3?

  3. Caller

    Yes, that one.

  4. Agent

    It has 214 responses so far, and the collector is still open. Would you like me to read you the most recent five?

Caller wants a new survey

  1. Caller

    I'd like a short feedback form for our Dallas location after each visit.

  2. Agent

    I can set that up. What would you like to call it?

  3. Caller

    Dallas Visit Feedback.

  4. Agent

    Done. I've created the survey Dallas Visit Feedback in your SurveyMonkey account. You can add the questions from your dashboard before sending it out.

Follow-up with a contact

  1. Caller

    This is Maria Lopez from Brightline Dental. Can you add me to the VIP patients list?

  2. Agent

    Thanks, Maria. I found your contact record. I've added you to the VIP Patients group.

  3. Caller

    Great, and can you confirm the email you have on file?

  4. Agent

    The email on file is maria.lopez@brightlinedental.com. Would you like me to update it?

How to connect SurveyMonkey

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect SurveyMonkey

    From Integrations in the dashboard, choose SurveyMonkey and enter the connection details from your SurveyMonkey account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the SurveyMonkey actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after?

Both. Your agent can look up surveys, responses and contacts while you are on the phone, and it can create surveys or update groups as part of the same conversation.

What do I need to connect SurveyMonkey?

You need a SurveyMonkey account. Sign in from the AgentCalls dashboard, open Tools, choose SurveyMonkey and connect it with your credentials from SurveyMonkey's settings.

Which plan includes this integration?

Tool integrations, including SurveyMonkey, are included from the Growth plan.

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Put your agent to work with SurveyMonkey.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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