Mopinion

Turn customer feedback into action during every call with Mopinion on AgentCalls.

Connect Mopinion to your AgentCalls number and your voice agent can work with the feedback your customers have already given you. It can look up a customer's recent feedback, log a complaint or comment from a call, and check how your team is responding. Callers get a faster, more informed conversation, and your feedback data stays up to date without manual entry after every call.

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What your agent can do with Mopinion

Look up a customer's recent feedback and ratings while they are on the phone
Log complaints, suggestions, and feedback from a call into Mopinion
Check the status of an open feedback item and tell the caller what happens next
Pull a short summary of feedback trends for your team after a call

Mopinion exposes 11 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller follows up on a complaint

Caller
Hi, I left feedback on your checkout page last week and I still haven't heard back.
Agent
Thanks for calling. I can see your feedback from last Tuesday about the payment step failing. Let me check where it stands.
Agent
It's been reviewed by our product team and marked as a bug to fix. I've added your order number to the report so they can follow up with you.
Caller
Great, thank you. Can you let me know when it's fixed?
Agent
Yes. I've asked to be notified and I'll make a note to contact you at this number.

Logging feedback from a phone call

Caller
The delivery driver was really friendly, but my parcel came two days late and nobody told me.
Agent
I'm sorry about the delay, Mr. Patel. I'm logging that now as delivery feedback with a note about late notice.
Agent
Your feedback is saved. Is there anything else you'd like the team to know about your experience?
Caller
No, that's all. Thanks for taking it down.

Outbound survey after a service visit

Agent
Hello, this is Sarah from Riverside Dental. Do you have a minute to share how your visit went last Thursday?
Caller
Sure, go ahead.
Agent
On a scale of one to ten, how likely are you to recommend us to a friend?
Caller
Probably an eight. The wait was long, though.
Agent
Thank you, I've recorded an eight and noted the wait time. The team will see that feedback this week.

How to connect Mopinion

1
Create your agent
Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.
2
Connect Mopinion
From Integrations in the dashboard, choose Mopinion and enter the connection details from your Mopinion account settings.
3
Choose the actions
In the agent editor, enable the Mopinion actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Mopinion during the call or after it?

Both. During a call your agent can look up existing feedback and log new comments. It can also record outcomes or summaries once the call ends, depending on the actions you enable.

What do I need to connect Mopinion?

You need a Mopinion account with the right access. Enter your Mopinion credentials in the tool settings from your AgentCalls dashboard, then choose which actions your agent can use.

Which plan includes Mopinion?

Integrations, including Mopinion, are included from the Growth plan.

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Put your agent to work with Mopinion.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.