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Let your agent look up and create Basin forms, projects and webhooks during a call.

Basin handles form submissions for your website without you writing server code. Connect your Basin account to AgentCalls and your voice agent can work with your forms while it talks to callers. It can create a new form for a campaign, set up a project to keep leads organized, and add a webhook or notification so submissions reach the right place. When a caller asks for a form that already exists, your agent can find it and confirm the details. Basin has 19 actions, and your agent uses the ones that fit your phone workflow.

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What your agent can do with Basin

  • Create a new form with a name, timezone and project during the call
  • Create projects to keep marketing leads and campaigns organized
  • Add a webhook or notification so submissions reach your CRM or inbox
  • Remove an outdated form, webhook or integration after you confirm it

Basin exposes 19 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Setting up a form for a spring promotion

  1. Caller

    Hi, we're launching a spring promotion next week and need a sign-up form for it.

  2. Agent

    Sure. What would you like to call the form, and which project should it go under?

  3. Caller

    Call it Spring Offer Signup and put it in the Marketing Leads project, timezone is London.

  4. Agent

    Done. Spring Offer Signup is created in Marketing Leads with the London timezone. Do you want new submissions sent to your email as well?

Checking a form before a customer call

  1. Caller

    Can you tell me whether the Wellness Consultation form is still set up to send notifications?

  2. Agent

    Yes. The Wellness Consultation form has one notification webhook active and it sends to your CRM.

  3. Caller

    Perfect, thanks. Can you check if it's the same one we used last quarter?

  4. Agent

    It was created in March and has not changed since. Anything else you'd like me to check?

Removing an old form after a campaign ends

  1. Agent

    Hello, this is the AgentCalls assistant following up on your form cleanup. The Summer Sale 2023 form is still live. Would you like me to remove it?

  2. Caller

    Yes, please delete it. We don't need it anymore.

  3. Agent

    Confirmed. The Summer Sale 2023 form and its webhook have been deleted. This cannot be undone, so I've logged the change for your records.

How to connect Basin

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Basin

    From Integrations in the dashboard, choose Basin and enter the connection details from your Basin account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Basin actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Basin during the call or after it?

Both. During a call your agent can look up, create or update Basin items while the caller is still on the line. It can also send follow-up actions after the call ends, if you set that up.

What do I need to connect Basin?

You need a Basin account and your Basin credentials from the tool's settings. Sign in from the AgentCalls dashboard, add Basin under Integrations, and choose which actions your agent can use.

Which plan includes Basin?

Integrations are included from the Growth plan. Basin is available on that plan and above.

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Put your agent to work with Basin.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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