Use cases

FAQ answering from your own documents, by voice

Opening hours, prices, directions, policies: the agent answers from the documents you give it, and admits when it does not know.

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The problem

Half of all calls to a small business ask something that is already on the website. Each one still interrupts someone, and after hours they go unanswered.

Chatbots answer in text; many customers would rather ask a person-sounding voice and hear the answer.

How the agent handles it

1
Upload your FAQ, price list, policies and opening hours, or point the agent at a Notion page or Google Doc you keep current.
2
The agent answers in natural language, in English or Arabic, and reads out specifics such as prices and addresses accurately.
3
When a question falls outside the documents, it says so and offers to take a message or transfer.
4
Call summaries show you which questions come up most, so you can improve the documents and the website.

Example call

Caller
Hi, are you open on Fridays, and do you have parking?
Agent
We're open Fridays from 2 pm to 10 pm. There's free parking behind the building, entrance on 14th Street, and valet at the front after 6.
Caller
And can I bring my own cake for a birthday?
Agent
Yes, outside cakes are welcome with a 50-dirham service charge. Would you like me to book a table?

What you get

Routine questions answered instantly, 24/7, without your team
Consistent, accurate answers taken from one source you control
A clear view of what callers ask most
No hallucinated answers: the agent says when it doesn't know

Tools this use case connects to

NotionVerifiedProjects & tasksNotion centralizes notes, docs, wikis, and tasks in a unified workspace, letting teams build custom workflows for…Google DocsDocuments, notes & filesGoogle Docs is a cloud-based word processor with real-time collaboration, version history, and integration with other…Google DriveDocuments, notes & filesGoogle Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices, with robust…Google SheetsVerifiedSpreadsheets & databasesGoogle Sheets is a cloud-based spreadsheet tool enabling real-time collaboration, data analysis, and integration with…

1,500+ tools

Industries

What it costs

This use case fits the Starter plan at $49/month, with 150 minutes and 1 phone number included included. Beyond that, calls cost $0.25/min for standard voices. No contracts. Integrations are included from the Growth plan.

See pricing

What formats can I upload?

PDF, Word, text and spreadsheets, plus live pages from Notion, Google Docs and Drive through the integrations.

How do I keep answers up to date?

Edit the source document. Connected pages are read live; uploaded files can be replaced in a click.

Will it make things up?

The agent is instructed to answer only from your documents and to say when it is not sure. You can review every transcript.