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Let your agent find, share and file documents in Google Drive while on the phone.

Connect Google Drive and your agent can look up files, share them with a caller or a teammate, create new folders and documents, and leave comments. A caller can ask for a contract or a price sheet and get it sent by email or link before the call ends. Your team sees every new file in the same place it already works.

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What your agent can do with Google Drive

  • Find files and folders by name or description during a call
  • Share a file or folder with a specific email address or a link
  • Create a new folder for a customer or job, with a name you choose
  • Create a document from text the caller dictates, such as a call summary
  • Add a comment to a file to flag a follow-up for your team

Google Drive exposes 92 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Sending a quote the caller asked for

  1. Caller

    Hi, I'm Dana Brooks. I was quoted for a kitchen remodel last week and need the PDF again.

  2. Agent

    Of course, Dana. I found the Brooks Kitchen Quote in your Drive, dated the 14th. Should I share it with dana.brooks@gmail.com?

  3. Caller

    Yes, please. And can you also send the photos folder?

  4. Agent

    Done. Both the quote and the photos folder are shared with you now. You'll get an email in a moment.

Starting a folder for a new customer

  1. Caller

    This is Omar Haddad. I'd like to book a site visit for next Tuesday.

  2. Agent

    Happy to help, Omar. I've booked Tuesday at 10:30 for the site visit. I also created a folder called Haddad - Site Visit so the photos you send can go straight in.

  3. Caller

    Great, thanks. I'll upload the measurements tonight.

  4. Agent

    Perfect. Anything you upload to that folder will be visible to our crew before Tuesday.

Following up on an outstanding file

  1. Agent

    Hello, this is Lina from Riverside Dental calling about the signed patient consent form we're still missing for Ahmed Youssef.

  2. Caller

    Oh, I thought I dropped it in the shared folder last week.

  3. Agent

    I can see the folder, but the form isn't in it yet. I've added a comment on the file request so the front desk sees it. Could you upload it when you get a chance?

  4. Caller

    Sure, I'll do that this afternoon.

How to connect Google Drive

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Google Drive

    From Integrations in the dashboard, choose Google Drive and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the Google Drive actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Use cases that use Google Drive

Use casesFAQ answeringOpening hours, prices, directions, policies: the agent answers from the documents you give it, and admits when it does not know.

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All Documents, notes & files integrations

Questions, answered.

Does the agent work with Google Drive during the call or only after?

Both. During a call your agent can search, share and create items in Google Drive as the conversation happens. It can also add comments or create follow-up notes that your team sees afterwards.

What do I need to connect Google Drive?

A Google account with access to the Drive files you want the agent to use. Sign in to Google Drive from the AgentCalls dashboard with one click. You can limit access to specific folders or shared drives.

Which plan includes the Google Drive integration?

Integrations, including Google Drive, are included from the Growth plan. Smaller plans can be upgraded at any time from the billing page.

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Put your agent to work with Google Drive.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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