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Add callers to WATI and message them on WhatsApp during or after the call.

Connect WATI and your agent can register a caller's WhatsApp number, store details as contact attributes, and send a follow-up message in the open 24-hour session. Teams in your WATI workspace can be listed so the right people get the handoff. Connect with your own WATI credentials from the tool's settings, and your agent works within the rules and session windows you already run.

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What your agent can do with Wati

  • Add a new caller to WATI with their WhatsApp number before any message is sent
  • Update custom contact attributes such as service, location or preferred language
  • Send a free-form WhatsApp message within an active 24-hour session
  • List your WATI teams so calls can be routed to the right people

Wati exposes 5 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound question with WhatsApp follow-up

  1. Caller

    Hi, I want to know your opening hours for Saturday.

  2. Agent

    We are open Saturday from 10 in the morning until 4 in the afternoon. Can I send the full schedule to your WhatsApp?

  3. Caller

    Yes, please. My number is 0 7700 900 214.

  4. Agent

    Thanks, Maria. I have added you and sent the schedule now. You should see it in WhatsApp in a moment.

Booking with contact update

  1. Caller

    I'd like to book a haircut for Thursday afternoon.

  2. Agent

    I have 2:30 or 4:00 on Thursday. Which suits you?

  3. Caller

    Make it 4:00. Also, I prefer Arabic messages.

  4. Agent

    Done, Omar. Thursday at 4:00 is booked. I have saved Arabic as your preferred language and sent you the confirmation on WhatsApp.

Outbound reminder during an open session

  1. Agent

    Hello, this is calling from Harbor Dental about your cleaning on Tuesday. Is now a good time?

  2. Caller

    Yes, go ahead.

  3. Agent

    Thank you. Your visit is at 9:15 on Tuesday. I will send the address and parking details to your WhatsApp now.

  4. Caller

    Perfect, thanks.

How to connect Wati

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Wati

    From Integrations in the dashboard, choose Wati and enter the connection details from your Wati account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Wati actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Phone & SMS integrations

Questions, answered.

Does the agent work with WATI during the call or after it?

Both. During a call your agent can add a caller, update their attributes and send a WhatsApp message. Messages go out as session messages, so they are sent within the active 24-hour window.

What do I need to connect WATI?

You need an active WATI account. Copy your credentials from the WATI settings and enter them in the AgentCalls dashboard under Integrations.

Which plan includes WATI?

Integrations are included from the Growth plan. Lower plans can see the tool but cannot connect it until you upgrade.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Wati.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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