Mocean

Connect Mocean so your agent can send texts and verify callers during calls.

Mocean covers SMS, voice and verification. With AgentCalls connected to Mocean, your agent can send a text to a caller during or after a call, such as a confirmation or a link to pay, and can trigger a one-time code to confirm a caller's identity before it shares account details. Connect your Mocean account once from the AgentCalls dashboard and your agent can use these messaging actions on every call.

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What your agent can do with Mocean

Send an SMS to the caller with appointment details or a confirmation during the call.
Trigger a one-time verification code so the caller can prove who they are before account changes.
Send a follow-up text after a call with a link, a receipt or next steps.
Send reminders to customers from an outbound call plan.

Mocean exposes 6 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Verify a caller before changing an account

Caller
Hi, I need to update the email address on my account.
Agent
Sure. For your security, I'm sending a six-digit code to the mobile number on file. Can you read it back to me when it arrives?
Caller
Got it, the code is 482913.
Agent
Thank you, Ms. Carter, you're verified. What's the new email address?

Confirm a booking by text

Caller
Can I book a cleaning for Thursday afternoon?
Agent
Yes, I have Thursday at 2:30 p.m. with Dr. Patel. Shall I book it?
Caller
Yes, please.
Agent
Booked. I'm texting the details and the office address to this number now, so you have them in writing.

Outbound reminder with a payment link

Agent
Hello, this is calling from Brightside Plumbing about invoice 1087 for £240. Is now a good time?
Caller
Yes, go ahead.
Agent
Thanks. I'll text you a secure link so you can pay by card. Would you like it sent to this number?
Caller
That works.

How to connect Mocean

1
Create your agent
Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.
2
Connect Mocean
From Integrations in the dashboard, choose Mocean and enter the connection details from your Mocean account settings.
3
Choose the actions
In the agent editor, enable the Mocean actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the Mocean integration work during the call or after it?

Both. Your agent can send texts and trigger verification codes while the caller is on the line, and it can send follow-up messages after the call ends.

What do I need to connect Mocean?

A Mocean account with its own credentials. Enter them once in the AgentCalls dashboard under Integrations, and your agent can use the Mocean actions from then on.

Which plan includes the Mocean integration?

Integrations, including Mocean, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Mocean.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.