Start free
Phone & SMS

Retell AI

Retell AI call records and transcripts, searchable by your agent during the call.

Connect Retell AI and your agent can pull up recent calls, read transcripts and check call status while it talks to a customer. Your team gets one place to review conversations, and your agent can place outbound calls or look up a specific call when a caller asks about it. Connect with your own credentials from Retell AI settings.

Start freeSee pricing

What your agent can do with Retell AI

  • Look up a caller's recent calls and transcripts by agent and date range
  • Check the status and details of a specific call by its ID
  • Place outbound follow-up calls from a number you own
  • Buy and attach a new phone number to the right agent
  • Read phone number details so your agent can confirm which line a caller used

Retell AI exposes 70 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks about an earlier call

  1. Caller

    Hi, I called yesterday about a quote for kitchen tiles. Do you have a record of that?

  2. Agent

    Let me check. Can I have the number you called from?

  3. Caller

    It's 555 0142.

  4. Agent

    Found it. Yesterday at 4:20 pm you asked for a quote on 40 square metres of matte tiles. Do you want me to send the team a note to finish it?

Follow-up call after a missed appointment

  1. Agent

    Hi Maria, this is Sunrise Dental calling about your 10 am cleaning today. Are you still able to make it?

  2. Caller

    Oh, I forgot. Can I come at 2 instead?

  3. Agent

    Yes, 2 pm is free. I have you down for today at 2 pm. See you then.

Caller checks what the agent recorded

  1. Caller

    Did you get my message about the delivery? I left it on Tuesday.

  2. Agent

    I can see your call from Tuesday, 11:05 am, lasting about two minutes. You asked for the delivery window to move to Friday morning. Is that still what you need?

  3. Caller

    Yes, Friday morning please.

  4. Agent

    Noted. Friday morning is confirmed for your order. You will get a text with the window.

How to connect Retell AI

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Retell AI

    From Integrations in the dashboard, choose Retell AI and enter the connection details from your Retell AI account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Retell AI actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Related integrations

BrevoPhone & SMSBrevo (formerly Sendinblue) is an all-in-one email and SMS marketing platform that provides transactional messaging…WhatsAppMessaging & team chatEnables interaction with customers through the WhatsApp Business API for messaging and automation. Only supports…MoceanMessaging & team chatMocean enables SMS, voice, and verification services, integrating messaging capabilities into applications for…DialpadMessaging & team chatDialpad is a cloud-based business phone system and contact center platform that enables voice, video, messages and…WaboxappCRM & salesWaboxapp integrates WhatsApp messaging into CRM systems, allowing businesses to centralize customer communications for…AircallMessaging & team chatAircall is a cloud-based phone and call-center platform. This toolkit manages users, teams, phone numbers, calls…

All Phone & SMS integrations

Questions, answered.

Does the agent use Retell AI during the call or after it?

Both. During a call your agent can look up earlier calls and transcripts, check call status, or place a follow-up call. Your team can also review the same records in Retell AI at any time.

What do I need to connect Retell AI?

You need a Retell AI account and your own credentials from its settings. Sign in from the AgentCalls dashboard, paste the credentials, and choose the agent to connect. You do not need to change anything in Retell AI itself.

Which plan includes this integration?

Tool integrations, including Retell AI, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Retell AI.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

Start freeSee pricing