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Aircall calls, contacts and teams, handled by your agent on the phone.

Connect Aircall to AgentCalls and your agent works inside your Aircall account while it talks to callers. It can create and update contacts, look up who is calling, add notes to calls, and manage team membership. Callers get answers from your records, and your Aircall history stays accurate without anyone typing during the conversation. Connect with your Aircall credentials from its settings, and your agent starts using your numbers and teams right away.

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What your agent can do with Aircall

  • Look up a caller in Aircall contacts and greet them by name
  • Create a new contact and attach a phone number or email from the call
  • Add a comment to a call so your team sees what was agreed
  • Add a new user or team member when a hire is confirmed on the phone
  • Tag a call so it routes to the right team later

Aircall exposes 48 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound caller found in Aircall

  1. Caller

    Hi, this is Maria Lopez. I wanted to check on the status of my account.

  2. Agent

    Hi Maria, thanks for calling. I can see your contact record here. Are you calling about the Northside office account?

  3. Caller

    Yes, that one.

  4. Agent

    Got it. I have added a note to this call so the account team can follow up with you tomorrow morning.

New contact from a new caller

  1. Caller

    Hello, I'm calling from Brightwater Plumbing. We'd like to start using your service.

  2. Agent

    Welcome, and thanks for calling. Can I take your name and the best email to reach you?

  3. Caller

    It's Tom Reid, tom@brightwaterplumbing.co.uk.

  4. Agent

    Thanks Tom. I have created your contact with that email, and I have noted that you want to get started. Someone will be in touch by Thursday at 2 pm.

Outbound follow-up after a missed call

  1. Agent

    Hi, this is calling from the Dubai Mall Clinic. Am I speaking with Sara Al Mansouri?

  2. Caller

    Yes, speaking.

  3. Agent

    We tried to reach you earlier about your appointment on Sunday at 10:30 am. Would you like to keep that time?

  4. Caller

    Yes, that works for me.

  5. Agent

    Perfect. I have added a comment to the call history confirming the time. See you on Sunday.

How to connect Aircall

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Aircall

    From Integrations in the dashboard, choose Aircall and enter the connection details from your Aircall account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Aircall actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Messaging & team chat integrations

Questions, answered.

Does the agent work with Aircall during the call or after it?

Both. During a call your agent can look up contacts and add notes in real time. It can also update records once the call ends, depending on what you set up.

What do I need to connect Aircall?

You need an Aircall account and its credentials from the Aircall settings. Sign in from the AgentCalls dashboard and select Aircall to connect it.

Which plan includes Aircall integration?

Integrations, including Aircall, are included from the Growth plan.

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Put your agent to work with Aircall.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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