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Connect Dialpad so your agent can add contacts, book follow-ups and reach your team during calls.

Dialpad is the business phone and messaging system many teams already run on. Connect it to AgentCalls and your agent can work inside the same records your team uses. During a call it can look up a caller, add a new contact, block unwanted numbers, and add the right person to a call or a team channel. Connect once from the AgentCalls dashboard and the agent keeps working within the permissions you set.

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What your agent can do with Dialpad

  • Look up existing contacts and callers before the agent answers
  • Create new contacts from details a caller gives on the call
  • Add a person to an ongoing call or a Dialpad team channel
  • Block spam or unwanted numbers so they stop reaching your agent
  • Add operators to departments or offices to route future calls correctly

Dialpad exposes 192 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound booking with a new contact

  1. Caller

    Hi, I'm Rachel Owens. I'd like to set up a call with someone about the kitchen remodel quote.

  2. Agent

    Thanks, Rachel. I've added you to our contact list with this number. Would you like a callback from Mark this week?

  3. Caller

    Yes, Thursday afternoon would be best.

  4. Agent

    Done. I've noted Thursday afternoon for Mark and sent him your details in the team channel.

Caller lookup during a support call

  1. Caller

    Hello, this is David Chen calling about my last invoice.

  2. Agent

    Good to hear from you, David. I see you're in our system from March. Which invoice is it about?

  3. Caller

    The one from the 14th, I think I was charged twice.

  4. Agent

    I can see that. I'm adding Priya from billing to this call now so she can review it with you.

Outbound follow-up after a missed call

  1. Agent

    Hi, this is calling from Harbor Dental on behalf of Dr. Patel. Is this Sana Malik?

  2. Caller

    Yes, speaking.

  3. Agent

    You asked us to call back about your cleaning. We have a Tuesday at 10:30 or a Wednesday at 2:00. Which works?

  4. Caller

    Tuesday at 10:30 is perfect.

  5. Agent

    Great, you're booked for Tuesday at 10:30. We'll see you then.

How to connect Dialpad

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Dialpad

    From Integrations in the dashboard, choose Dialpad and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the Dialpad actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Messaging & team chat integrations

Questions, answered.

Does the agent use Dialpad during the call or after it?

Both. Your agent can look up contacts, add people to a live call and add operators while the call is happening. It can also log details and post updates after the call ends.

What do I need to connect Dialpad?

You need an active Dialpad account. Open the AgentCalls dashboard, choose Dialpad and sign in to your Dialpad account. The connection takes one click.

Which plan includes Dialpad?

Integrations, including Dialpad, are included from the Growth plan.

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Put your agent to work with Dialpad.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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