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CRM & sales

Waboxapp

Send WhatsApp messages from your agent through Waboxapp, logged in your CRM.

Waboxapp connects WhatsApp to your CRM so every customer conversation lives in one place. With AgentCalls connected to Waboxapp, your agent can follow up with a caller on WhatsApp after a call, send a confirmation or a reminder, and keep the CRM record up to date. Your sales and support team sees the message history alongside the call notes, so nobody has to ask a customer to repeat themselves.

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What your agent can do with Waboxapp

  • Send a WhatsApp follow-up to a caller right after the call ends
  • Send appointment confirmations and reminders over WhatsApp
  • Log the call outcome and message history against the contact in your CRM
  • Let your team pick up a WhatsApp thread the agent started, with full context

Waboxapp exposes 2 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Follow-up after an inbound sales call

  1. Caller

    Hi, I asked about the Pro package yesterday. Can you tell me the monthly price again?

  2. Agent

    Of course. The Pro package is 149 dollars a month, billed monthly, with unlimited contacts. Would you like me to send the details to your WhatsApp?

  3. Caller

    Yes, that would be helpful. This number is fine.

  4. Agent

    Done. I have sent the pricing summary to your WhatsApp and noted it on your contact record for our sales team.

Appointment confirmation by WhatsApp

  1. Caller

    I need to move my Thursday demo to Friday afternoon, if that is possible.

  2. Agent

    Friday at 3:00 pm is open. I have moved your demo to Friday, 3:00 pm. Shall I send the new time to your WhatsApp?

  3. Caller

    Please do.

  4. Agent

    Sent. You will get a WhatsApp confirmation now, and a reminder an hour before the demo.

Outbound check-in after a support call

  1. Agent

    Hello Maria, this is calling from the support team about the billing issue you reported on Monday. Is the refund showing on your account now?

  2. Caller

    Not yet, it has been three days.

  3. Agent

    Thank you for checking. I have logged this in your support record and sent you a WhatsApp message with your case number, so our team can follow up today.

How to connect Waboxapp

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Waboxapp

    From Integrations in the dashboard, choose Waboxapp and enter the connection details from your Waboxapp account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Waboxapp actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent message customers during the call or after it?

Both. During a call your agent can send a WhatsApp message with details the caller asks for, and it can also send follow-ups once the call ends.

What do I need to connect Waboxapp?

You need an active Waboxapp account with WhatsApp connected. Sign in from the AgentCalls dashboard, add your Waboxapp credentials from its settings, and choose which WhatsApp number the agent should use.

Which AgentCalls plan includes this integration?

Integrations, including Waboxapp, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Waboxapp.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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