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Connect Teltel so your agent can check call and SMS records during calls.

Connect Teltel to give your agent access to your call and SMS history. During a call, your agent can look up recent calls and messages, find the right user on your account, and check what happened with a customer before answering. It can also read incoming SMS so a text from a customer can be picked up in context. Set it up once with your Teltel credentials from its settings, and your agent works with the records you already keep.

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What your agent can do with Teltel

  • Look up a caller's recent calls, with time, duration and status
  • Search SMS history by sender, recipient, status or time range
  • Find users on your Teltel account to confirm who is calling
  • Read incoming SMS so the agent can respond with the right context

Teltel exposes 26 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer asks about a missed call

  1. Caller

    Hi, I think someone from your team called me yesterday evening. Was that you?

  2. Agent

    Let me check. I can see an outbound call to that number yesterday at 6:42 pm. It lasted 38 seconds and was not answered. Would you like me to note a callback?

  3. Caller

    Yes please, tomorrow after 10 would be good.

  4. Agent

    Done. I have logged a callback request for tomorrow after 10 am. Thanks for your patience, Ms. Carter.

Lookup before a payment question

  1. Caller

    I texted you about my invoice on Monday. Did you get it?

  2. Agent

    Yes, I can see your text from Monday at 9:15 am. It was marked as received. Can you tell me the invoice number so I can check it for you?

  3. Caller

    It's INV-2281.

  4. Agent

    Thank you. I have passed that to our billing team. They will reply to this number by end of day tomorrow.

Outbound follow-up after a text

  1. Agent

    Hello, this is Sam from Brightside Dental. I'm calling about the text you sent us last Thursday asking to move your cleaning.

  2. Caller

    Oh yes, can you do Friday instead?

  3. Agent

    We have Friday at 2:30 pm free. Shall I book that for you?

  4. Caller

    Perfect, book it.

  5. Agent

    You're booked for Friday at 2:30 pm. We will send you a reminder by text the day before.

How to connect Teltel

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Teltel

    From Integrations in the dashboard, choose Teltel and enter the connection details from your Teltel account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Teltel actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Phone & SMS integrations

Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up call and SMS records while a caller is on the line, and it can log notes or callback requests when the call ends.

What do I need to connect Teltel?

You need an active Teltel account. Copy your credentials from the Teltel settings, then add them in the AgentCalls dashboard under Integrations. Your agent will only use the records your account can access.

Which plan includes this integration?

Integrations are included from the Growth plan onward. You can connect Teltel from your dashboard once your plan is active.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Teltel.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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