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Phone & SMS

Sendlane

Sendlane contacts and lists, updated by your phone agent during the call.

Connect Sendlane to AgentCalls and your phone agent can work with your email and SMS audience while it talks to customers. It can look up custom fields to understand what you track about a contact, create a new list for a campaign, and keep your records current. A caller can ask to join a mailing list, a shopper can confirm their preferences, and a new lead can be added without anyone typing it in afterwards. Connection uses your own Sendlane settings, and you control what the agent can change.

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What your agent can do with Sendlane

  • Look up your Sendlane custom fields so the agent can ask the right questions
  • Create a new mailing list during a call when you start a campaign
  • Add or update a contact's details based on what the caller tells the agent
  • Confirm a customer's list membership before a promotion or follow-up
  • Keep your Sendlane audience in step with your phone conversations

Sendlane exposes 6 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound signup from a shopper

  1. Caller

    Hi, I bought a jacket from your store last week. Can I get your restock alerts by text?

  2. Agent

    Of course. Can I take your mobile number and first name so I can add you to the restock list?

  3. Caller

    It's 0161 555 0142, and I'm Priya.

  4. Agent

    Thanks, Priya. You're now on the restock alerts list in Sendlane. You'll get a text when the jacket is back in stock.

Starting a new campaign list

  1. Caller

    We're running a spring sale for wholesale buyers. Can you set up a list for them?

  2. Agent

    Yes. What would you like to call the list, and should it start empty or include anyone already in Sendlane?

  3. Caller

    Call it Spring Wholesale 2025 and start it empty for now.

  4. Agent

    Done. Spring Wholesale 2025 is created in Sendlane and ready for contacts.

Follow-up on a returning customer

  1. Caller

    Hello, this is Tom from Harbor Coffee. Is my account still set up for the monthly offers?

  2. Agent

    Hi Tom, let me check. I can see you're on the monthly offers list and your preferred contact is SMS.

  3. Caller

    Great. Please switch me to email only for the next few months.

  4. Agent

    Updated. You'll get monthly offers by email only from now on.

How to connect Sendlane

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Sendlane

    From Integrations in the dashboard, choose Sendlane and enter the connection details from your Sendlane account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Sendlane actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Phone & SMS integrations

Questions, answered.

Does the integration work during the call or after it?

Both. Your agent can read and update Sendlane while the call is live, and it can also carry out tasks after the call ends, such as adding a contact that was agreed during the conversation.

What do I need to connect Sendlane?

You need an active Sendlane account. Sign in to your AgentCalls dashboard, choose Sendlane, and enter the credentials from your Sendlane settings.

Which plan includes Sendlane?

Integrations, including Sendlane, are included from the Growth plan.

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Put your agent to work with Sendlane.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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