Humanitix event details for callers, from your phone line.

Humanitix is a not-for-profit ticketing platform that gives 100% of its profits to charity. Connect your Humanitix account to AgentCalls and your agent can answer callers about your events during the call. It can look up an event's dates, venue and details, list your upcoming events, and check the tags you use to organise them. Callers get accurate answers from your own Humanitix data, without waiting for a call back.

What your agent can do with Humanitix

  • Look up the date, time, venue and details of a specific Humanitix event
  • List your upcoming and recent events so callers hear what is on
  • Find the events grouped under a tag, such as a season or a series
  • Answer ticket questions from the same event data your Humanitix page shows

Humanitix exposes 3 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound question about an upcoming event

  1. Caller

    Hi, I want to know when the Spring Community Quiz night is and where it is.

  2. Agent

    Sure. The Spring Community Quiz is on Thursday 14 March, doors open at 6:30 pm, at the Riverside Hall on Mill Street.

  3. Caller

    Great, is there still space?

  4. Agent

    Yes, there are still tickets available. Would you like me to read out the ticket options?

Caller asking what is on this month

  1. Caller

    What events do you have coming up this month?

  2. Agent

    We have three events this month. The Youth Choir Concert on Saturday 9 March, the Garden Workshop on Sunday 17 March, and the Charity Gala on Friday 29 March.

  3. Caller

    Can you tell me more about the gala?

  4. Agent

    The Charity Gala starts at 7 pm at the Grand Hotel ballroom. Tickets include a three course dinner. Shall I send you the link?

Follow-up from a caller who missed a show

  1. Caller

    I was hoping to catch the Autumn Film Series, do you have any dates left?

  2. Agent

    The Autumn Film Series has one screening left, on Wednesday 22 October at 7:30 pm at the Lyric Cinema.

  3. Caller

    Perfect, please book me two tickets.

  4. Agent

    I can share the ticket link by text right now. You can choose your seats and pay there. Is this number the best one to text?

How to connect Humanitix

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Humanitix

    From Integrations in the dashboard, choose Humanitix and enter the connection details from your Humanitix account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Humanitix actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Questions, answered.

Does the agent work during the call or only afterwards?

Your agent looks up Humanitix event details while the caller is on the line, so answers are current when the call is made.

What do I need to connect Humanitix?

You need a Humanitix account. Sign in to your AgentCalls dashboard, open Integrations, and add your Humanitix credentials from your Humanitix settings.

Which plan includes this integration?

Integrations are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Humanitix.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.