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Phone & SMS

ClickSend

Send texts, check usage, and manage contacts from your ClickSend account during a call.

Connect ClickSend and your AgentCalls agent can work with your SMS and messaging account while it talks to callers. It can estimate the cost of a text campaign before you send, pull usage figures for each subaccount, and create automation rules that act when messages or faxes arrive or are delivered. Your team keeps full control of the account, and your agent only uses the actions you allow.

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What your agent can do with ClickSend

  • Send an SMS to a caller or a contact list as part of the call
  • Estimate campaign cost by recipients, message length and destination country
  • Check account usage by subaccount for any month and year
  • Set up automations that trigger on inbound SMS, faxes and delivery receipts
  • Verify a new account or send an activation token to a new user

ClickSend exposes 166 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks for a booking confirmation by text

  1. Caller

    Hi, I booked a cleaning for Thursday at 10. Can you send me the details by text?

  2. Agent

    Of course. I see your booking for Thursday, 10 a.m. with Maria. I am sending the confirmation to the number you are calling from now.

  3. Caller

    Perfect, thank you.

  4. Agent

    It is on its way. Reply to that text if you need to change the time.

Owner asks what a campaign will cost

  1. Caller

    We want to text our 2,300 customers about the spring sale. What would that cost?

  2. Agent

    I can estimate that. Most of your contacts are in the US, and the message is about 160 characters. That comes to roughly 2,300 messages, about 18 dollars in total.

  3. Caller

    Okay, go ahead and set it up for Friday morning.

  4. Agent

    Done. I have scheduled the campaign for Friday at 9 a.m. and will confirm once it is sent.

Follow-up on last month's usage

  1. Caller

    Can you tell me how many texts the Downtown branch sent in March?

  2. Agent

    Checking now. The Downtown subaccount sent 1,142 messages in March, which is 86 more than February.

  3. Caller

    Thanks. Can you email that to our accountant too?

  4. Agent

    I will send the March summary to your accountant's address on file and note it in your records.

How to connect ClickSend

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect ClickSend

    From Integrations in the dashboard, choose ClickSend and enter the connection details from your ClickSend account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the ClickSend actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can send texts, look up usage and estimate costs while the call is happening. You can also set automations that run after a message or fax arrives.

What do I need to connect ClickSend?

You need a ClickSend account and your own credentials from its settings. Sign in to the AgentCalls dashboard, choose ClickSend, and enter them to connect.

Which plan includes this integration?

Integrations, including ClickSend, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with ClickSend.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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