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Phone & SMS

Callerapi

Look up caller reputation and carrier details for any number during a call with CallerAPI.

Connect CallerAPI and your agent can check who is calling before it decides what to do next. During a call it can look up a number's reputation, business and carrier details, and FTC complaint history. Your agent can use that to answer known customers by name, flag likely spam or robocalls, and route suspicious numbers away from your team. It can also check whether a number is live and reachable before an outbound call or text. You connect CallerAPI with your own credentials from its settings, and your agent uses them only for the lookups you allow.

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What your agent can do with Callerapi

  • Look up reputation and FTC complaint history for an incoming number during the call
  • Check business and carrier details to confirm who a caller represents
  • Verify whether a number is active before your agent places an outbound call
  • Check your remaining CallerAPI credits and monthly usage from the AgentCalls dashboard

Callerapi exposes 7 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound call from an unknown number

  1. Caller

    Hi, this is Mark calling about my delivery from yesterday.

  2. Agent

    Thanks for calling Riverside Dental. Before I go on, can I confirm the number you are calling from is the one on your account?

  3. Caller

    Yes, it is. Sorry, I wasn't sure if you'd check.

  4. Agent

    No problem, Mark. I can see the number is registered to a carrier and has no spam reports. Let me find your order.

Screening a flagged number

  1. Caller

    I need to speak to someone about my account balance right now.

  2. Agent

    I can help with that. Can I take your name and the number you are calling from?

  3. Caller

    It's Dana Ortiz. Just put me through to a person.

  4. Agent

    Dana, this number has recent FTC complaints, so I will take a message for our team and have someone call you back at a verified number. Is the number on your account still 555 0142?

Outbound check before a reminder call

  1. Agent

    Hello, this is Ahmed from Northgate Plumbing calling about your appointment on Thursday at 10 a.m.

  2. Caller

    Yes, that's me. Thanks for the reminder.

  3. Agent

    Great. Would you like to keep that slot or move it to Friday afternoon?

  4. Caller

    Friday at two works better.

  5. Agent

    Done. You are booked for Friday at 2 p.m. We will see you then.

How to connect Callerapi

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Callerapi

    From Integrations in the dashboard, choose Callerapi and enter the connection details from your Callerapi account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Callerapi actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does CallerAPI work during the call or after it?

Both. During a call, your agent can look up the incoming or outgoing number and use the result to decide how to respond. It can also check numbers after a call as part of your follow-up workflow.

What do I need to connect CallerAPI?

You need an account with CallerAPI. Copy your credentials from its settings, then add them in the AgentCalls dashboard under Integrations. Integrations are included from the Growth plan.

Does the agent use my CallerAPI credits?

Yes. Each lookup uses credits from your CallerAPI allocation. Your agent can check your remaining credits and monthly usage, so you always know how much is left.

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Put your agent to work with Callerapi.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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