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Phone & SMS

Bland AI

Bland AI on your phone line: your agent looks up calls and contacts while it talks.

Connect Bland AI to AgentCalls and your voice agent can work with the calls, contacts and knowledge bases you already keep in Bland AI. During a call it can check your account status, look up a past call or a saved contact, and find the right pathway or knowledge base to answer a caller's question. Connect once with your own Bland AI credentials from its settings, and the agent uses only the actions you allow. Setup takes a few minutes from your AgentCalls dashboard.

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What your agent can do with Bland AI

  • Look up a caller's history by searching past inbound and outbound calls
  • Find a saved contact and their memory notes before answering
  • Check your Bland AI account status and balance before placing outbound calls
  • Pull the right knowledge base or pathway to answer a specific question

Bland AI exposes 18 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Returning caller asks about a previous call

  1. Caller

    Hi, I called yesterday about my dental cleaning. Did anyone leave a note?

  2. Agent

    Yes, Maria. You called yesterday at 4:20 pm and asked to move your cleaning to Thursday. I can see the request is noted. Would you like to keep Thursday at 10 am?

  3. Caller

    Yes, that works.

  4. Agent

    Done. Thursday at 10 am is confirmed. Is there anything else I can help with?

Contact lookup before an outbound reminder

  1. Agent

    Hello, this is Sam calling from Brightside Plumbing. May I speak with David Okafor?

  2. Caller

    Speaking.

  3. Agent

    David, I'm following up on the quote you requested for the water heater. Your saved notes say you prefer a call after 2 pm. Is now a good time?

  4. Caller

    Not really. Can you call tomorrow after two?

  5. Agent

    Of course. I'll note that and call you tomorrow after 2 pm. Thanks, David.

Finding the right answer from a knowledge base

  1. Caller

    Do you offer weekend delivery to Dubai Marina?

  2. Agent

    Yes. Weekend delivery covers Dubai Marina, Jumeirah Lake Towers and Al Barsha. Orders placed before 6 pm on Friday arrive on Saturday.

  3. Caller

    And what about the delivery fee?

  4. Agent

    Delivery to those areas is 25 AED on weekends. Would you like me to place the order now?

How to connect Bland AI

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Bland AI

    From Integrations in the dashboard, choose Bland AI and enter the connection details from your Bland AI account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Bland AI actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Bland AI during the call or after it?

Both. During a live call your agent can look up calls, contacts, knowledge bases and pathways in Bland AI. You choose which actions the agent is allowed to use.

What do I need to connect Bland AI?

You need an active Bland AI account and its credentials from the Bland AI settings. Sign in from the AgentCalls dashboard, enter them under Integrations, and choose the actions to allow.

Which AgentCalls plan includes this integration?

Integrations, including Bland AI, are included from the Growth plan. Lower plans can view the setup guide but cannot connect tools.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Bland AI.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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