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Connect Whautomate and let your agent add contacts, check messages and book appointments on the call.

Whautomate handles customer engagement for many small businesses: chat, scheduling and broadcast messages. Connect your Whautomate account to AgentCalls and your agent can work with the same contacts and conversations your team already uses. When a caller asks for a booking, your agent can check the contact, look up recent messages and add a new contact if the caller is new. Your team sees every update in Whautomate as it happens.

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What your agent can do with Whautomate

  • Add a new caller to your Whautomate contacts during the call
  • Look up a contact and their recent chat messages before answering
  • Check scheduled and sent broadcasts when a caller asks about an offer
  • Work with service categories and segments so callers reach the right team

Whautomate exposes 17 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

New customer books a service

  1. Caller

    Hi, I'd like to book a cleaning next week. I've never used you before.

  2. Agent

    Welcome. I can help with that. May I have your name and mobile number?

  3. Caller

    It's Maya Thompson, 555 0148 7721.

  4. Agent

    Thanks, Maya. I've added you to our contacts. We have Tuesday at 10 AM or Thursday at 2 PM. Which suits you?

Caller checks a recent message

  1. Caller

    I messaged your chat yesterday about my invoice. Did anyone reply?

  2. Agent

    Let me check. Can you confirm the number you used for the chat?

  3. Caller

    Yes, 020 7946 0321.

  4. Agent

    I can see your message from yesterday at 4:15 PM. The team replied this morning with the invoice copy. Would you like me to resend it?

Following up on a broadcast offer

  1. Caller

    I got a message about 20 percent off repairs this weekend. Is that still on?

  2. Agent

    Let me check the broadcast for you. Yes, the offer runs until Sunday at midnight, and it applies to repairs booked before then.

  3. Caller

    Great, can I book a repair for Saturday morning?

  4. Agent

    Saturday at 9 AM is free. Shall I reserve it under your name?

How to connect Whautomate

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Whautomate

    From Integrations in the dashboard, choose Whautomate and enter the connection details from your Whautomate account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Whautomate actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Customer support integrations

Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up contacts, messages and broadcasts while the caller is on the line, and it can add a contact or record an update during the call. Follow-up messages can also be sent after the call ends.

What do I need to connect Whautomate?

You need an active Whautomate account. In your Whautomate settings, copy the credentials for your account, then sign in from the AgentCalls dashboard to connect them. No setup is needed on the phone side.

Which plan includes Whautomate?

Integrations, including Whautomate, are included from the Growth plan.

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Put your agent to work with Whautomate.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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