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Give your phone agent Gorgias access to customers, tickets and tags during every call.

Connect Gorgias to AgentCalls and your agent can work inside your helpdesk while it talks to a customer. It can find a customer by phone or email, create a support ticket for a new issue, add tags so the right team picks it up, and create a new customer record when a caller is not in your system yet. Your team sees every ticket the agent opens, with the call notes attached. Connect Gorgias in one click from the AgentCalls dashboard.

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What your agent can do with Gorgias

  • Look up a customer by phone number or email at the start of a call
  • Create a support ticket with the caller's issue and call summary
  • Add tags to tickets so they route to the correct team
  • Create a new customer record for first-time callers
  • Route urgent issues to a team or account setting you choose

Gorgias exposes 44 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound support question about a late order

  1. Caller

    Hi, my order from last week still hasn't arrived. The tracking hasn't moved since Monday.

  2. Agent

    I'm sorry about that. Can I have the email address you used at checkout so I can find your account?

  3. Caller

    It's sarah.kim@mailbox.com.

  4. Agent

    Thanks, Sarah. I found your account and I've opened a ticket for the delayed shipment, tagged as shipping delay so our shipping team sees it first. Someone will email you within two hours.

New caller asking about a return

  1. Caller

    I want to return a pair of boots I bought a few days ago.

  2. Agent

    I can help with that. I don't see an account under this number, so I'll set one up for you. What's the best email address?

  3. Caller

    james.reilly@gmail.com

  4. Agent

    Got it. I've created your customer record and opened a return request ticket with the boots noted. Our returns team will send you the label by email today.

Outbound follow-up on an open ticket

  1. Agent

    Hello, this is calling from the support team about ticket number 4821 for your refund. Is this a good time?

  2. Caller

    Yes, go ahead.

  3. Agent

    The refund of 64.90 pounds was approved this morning and will show in your account within three to five business days. I've added a note to the ticket and closed it. Is there anything else I can help with?

How to connect Gorgias

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Gorgias

    From Integrations in the dashboard, choose Gorgias and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the Gorgias actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All CRM & sales integrations

Questions, answered.

Does the agent work with Gorgias during the call or after it?

Both. During a call your agent can look up customers, open tickets and add tags in real time. It can also log a call summary to the ticket once the conversation ends.

What do I need to connect Gorgias?

You need an active Gorgias account. Sign in to Gorgias from the AgentCalls dashboard and approve the connection. No setup code or manual configuration is needed.

Which plan includes Gorgias?

Gorgias is included from the Growth plan. Integrations, including Gorgias, are not available on the Starter plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Gorgias.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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