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Connect Amcards so your agent can look up contacts and cards during every call.

Amcards helps businesses send personalized greeting cards and keep customer relationships warm. When you connect Amcards to AgentCalls, your agent can find a contact by name or email while on the phone, check which cards have already been sent, and answer customer questions without putting them on hold. Your team stays in control of the records, and every lookup happens in real time during the call.

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What your agent can do with Amcards

  • Find a customer by name or email while the call is in progress
  • Check the list of cards already sent to a customer before answering
  • Confirm a contact's details so the agent can greet them correctly
  • Pull card history to answer questions about recent sends
  • Keep customer records in Amcards up to date from the call

Amcards exposes 10 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer checks a card that was sent

  1. Caller

    Hi, I think someone sent me a birthday card from your company last week. Can you check?

  2. Agent

    Of course. Can I get the email address you used with us?

  3. Caller

    It's sarah.lin@gmail.com.

  4. Agent

    Thanks, Sarah. I can see a birthday card sent on Tuesday, the 14th, with a note from Daniel. Would you like me to resend it to a different address?

Looking up a contact before a campaign call

  1. Agent

    Hello, this is calling from Bright Dental Studio about your appointment reminder. Am I speaking with Omar Haddad?

  2. Caller

    Yes, that's me.

  3. Agent

    Great. I see you're on our list for the spring thank-you cards. Would you like us to mail one to your home address on file, 14 Park Lane?

  4. Caller

    Yes, please send it there.

  5. Agent

    Done. You should receive it within five business days.

Caller asks for a new contact to be added

  1. Caller

    I'm not on your mailing list yet. Can you add me? My name is Priya Raman.

  2. Agent

    Happy to help, Priya. What's the best email address for you?

  3. Caller

    priya.raman@outlook.com.

  4. Agent

    Thank you. I've added you to our contacts, so you'll receive our next card campaign. Is there anything else I can help with today?

How to connect Amcards

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Amcards

    From Integrations in the dashboard, choose Amcards and enter the connection details from your Amcards account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Amcards actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Amcards during the call or after it?

Both. Your agent can look up contacts and cards during the call. It can also update records once the call ends, depending on the actions you enable.

What do I need to connect Amcards?

You need an Amcards account. Sign in to the AgentCalls dashboard, open Tools, choose Amcards, and enter your own credentials from Amcards settings.

Which AgentCalls plan includes this integration?

Tool integrations, including Amcards, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Amcards.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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