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CRM & sales

Zoho Desk

Create, update and check Zoho Desk tickets while your agent is on the phone.

Your agent can work directly in Zoho Desk during a call. It can look up a customer's existing tickets, open a new ticket when a caller reports a problem, add notes to an open case, and update status or priority as the conversation moves. Callers get answers about their open requests without waiting for an agent to check the queue. Your support team sees a complete ticket history, with the call recorded against the right customer. Connect Zoho Desk with one click from the AgentCalls dashboard.

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What your agent can do with Zoho Desk

  • Look up a customer's open and past tickets by email or phone during the call
  • Create a new support ticket with the issue, category and priority the caller describes
  • Add call notes to an existing ticket so the next agent has full context
  • Update ticket status or priority when a caller confirms a fix or escalation

Zoho Desk exposes 33 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller checks on an open ticket

  1. Caller

    Hi, I'm calling about a ticket I opened last week. My email is priya@brightleafcafe.com.

  2. Agent

    Thanks, Priya. I found it. Ticket 4821 is about the card reader, and it's currently with our hardware team.

  3. Caller

    Any update on when someone will come out?

  4. Agent

    A technician is scheduled for Thursday between 9 and 11 am. I've added your question to the ticket so the team sees you called.

New problem reported by phone

  1. Caller

    Our online ordering page is showing an error for every customer since this morning.

  2. Agent

    I'm sorry to hear that. Can I take your name and the business name?

  3. Caller

    Daniel Okafor, Harbor Street Bakery.

  4. Agent

    Thanks, Daniel. I've opened a high priority ticket with the error you described and attached this call. Someone from support will reply by email within the hour.

Outbound follow-up after a fix

  1. Agent

    Hello, this is calling from Summit Dental Supply about your support request from Monday. Is this a good time?

  2. Caller

    Yes, go ahead.

  3. Agent

    The shipping address issue on ticket 5107 has been fixed. Can you confirm your new delivery address so I can close the ticket?

  4. Caller

    Yes, that's correct now. Thanks for following up.

  5. Agent

    Great, I've marked the ticket as resolved and noted the confirmation. Have a good day.

How to connect Zoho Desk

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Zoho Desk

    From Integrations in the dashboard, choose Zoho Desk and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the Zoho Desk actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Use cases that use Zoho Desk

Use casesSupport triageThe agent answers common questions itself and turns the rest into well-formed tickets, routed to the right queue.

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Questions, answered.

Does the agent work with Zoho Desk during the call or after it?

Both. During a call your agent can look up tickets, open new ones and add notes in real time. After the call, a summary is saved to the matching ticket so nothing is lost.

What do I need to connect Zoho Desk?

You need an active Zoho Desk account. Sign in to Zoho Desk from the AgentCalls dashboard and approve access. You can disconnect it at any time from the same place.

Which plan includes this integration?

Zoho Desk is included from the Growth plan, along with all other AgentCalls tool integrations.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Zoho Desk.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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